UX Manager/Architect

Cvent, Inc. (www.cvent.com) is the market leader of on-demand event management software and strategic meetings management solutions. Founded in 1999, Cvent is an 850-person, profitable and growing technology company headquartered in McLean, VA with significant international operations. Cvent offers web-based software solutions for online event registration, event management, meeting site selection, email marketing and web surveys.

Cvent is built on a Microsoft .net platform and is a Software-As-A-Service (SAAS). Cvent has invested $25 million developing our products and has built a customer base of over 8,500 organizations worldwide. Representative customers include KMPG, Rolls Royce, American Marketing Association, Walmart, ExxonMobil, Harvard University, United Way and Siemens.

Job Description 

Cvent is looking for a talented UX Manager/Architect to join our Technology team with a focus on usability for a large-scale web-based application. The ideal candidate will have experience improving process workflow, applying usability theory, and analyzing user behavior in order to improve the overall user experience. This position plays an integral role in driving application design, providing product feedback at all stages of the development life cycle.

Position Duties

• Ability to think beyond the current parameters of a proposed project
• Improve application workflow to better tailor to the users’ needs
• Help bring about a formalized usability testing process
• Set up user testing and analyze feedback effectively in order to make better business decisions
• Research and develop personas, scenarios, wireframes, and task flows to bring a product from conception and functional prototyping to validation
• Drive the design of intuitive consumer experiences across a variety of platforms
• Work closely with analysts, engineering team, and quality assurance team
• Lead the UX team to maintain user interface standards
• Demonstrate ability to apply usability theory to the existing application and enhancements
• Identify problem areas and make recommendations to help implement findings into the product
• Act as user advocate inside the product development team
• Act as a mentor by providing leadership to enhance the team’s professional knowledge and expertise 

Candidate Requirements

• Degree in Human Factors, Human Computer Interaction, Cognitive Psychology, and/or Computer Science
• 5+ years of experience in product design and software applications with a focus on user experience
• Excellent leadership and communication skills are highly desired
• Knowledge of usability testing and analytics
• Knowledge of user-centered design principles and information architecture
• Must be able to focus on user interaction, work flow, usability, and accessibility
• Ability to lead in a dynamic team-oriented environment as well as contribute independently
• Knowledge of web accessibility
• Excellent written and verbal communication skills, interpersonal skills, management skills with a strong attention to detail
• Knowledge of HTML, Microsoft Office, and wire framing tools
• Knowledge of Photoshop and/or Illustrator
• Experience working for software companies and understanding of the software development  lifecycle
• Interest in technology and a hunger for learning

Company Overview 

Cvent, Inc. (www.cvent.com ) is the market leader in web-based event management and strategic meetings management software. We are an 850 person, growing and profitable software company headquartered in the Washington DC area. Cvent helps over 50,000 planners manage 275,000 events, surveys and marketing campaigns. Our users have sent over 850 million event invitations, processed $2 billion in online payments and managed over 30 million event registrations and survey responses using Cvent's software. The meetings industry is the 22nd largest industry in the U.S, and is valued at over $50 billion dollars per year. The surveying or market research industry is an $8 billion dollar per year market.

Company Background: We started the company in 1999 and currently have 850+ employees worldwide. Based in McLean, Virginia Cvent has been consistently profitable for the past 35 consecutive quarters. We have grown 45% over the past 7 years and we are the only major company in our industry that is consistently profitable. We have a significant international operation and about 15% of the US staff will have an opportunity to go overseas on several-months-long assignments. Over the past 3 years, we sent over 75 US employees for short-term assignments in our international office.

Management Team: We have thirteen people in senior management. We are very experienced in our particular areas as twelve of the thirteen members of senior management have been with the company since inception eleven years ago. We are all in the early prime of our careers and most of us have advanced degrees (Harvard Business School, Wharton, Georgetown Law, and Duke Law). We believe in hiring people based on talent, not years of experience. We are motivated and very hungry to grow our company. We promote people on performance and we invest aggressively in our people.

Investors: We recently raised $136 million, the largest investment in a software company since 2007, from NEA and Insight Venture Partners. In our early days, we raised $17 million in venture capital in 2000. Our investors included institutional venture capitalists and angel investors such as the CEO of Nortel, CEO of Nextel, CEO of Bell Atlantic, CEO of AOL, and worldwide Chairman of McKinsey Consulting. We have over 30 publicly traded CEO’s who have personally invested in the company; we view this as an endorsement of the product and team.

Customers: Cvent has over 8,500 customers and 90,000 users in over 40 countries. Nearly 70% of our revenue comes from corporate customers. Approximately 30% of our revenue comes from associations, non-profits and universities. Representative customers include KPMG, The World Bank, Rolls Royce, American Marketing Association, Walmart, ExxonMobil, Yahoo, Harvard University, United Way, BMW, and Siemens.

Products: Cvent is built on a Microsoft .net platform and is an On-Demand Application Service Provider (ASP). We have invested $25 million in building our products and have run hundreds of thousands of events, millions of event registrations, and hundreds of millions of email invitations. Cvent offers a next generation product suite of Event Management (online registration, e-marketing, reporting, travel capabilities, and supplier sourcing), Web Surveys, and Email Marketing.

Awards: Cvent has received a number of recognitions for our strong company culture, consistent and impressive growth, visionary leadership, and investment in our employees. These include:

·         Washington Business Journal’s Top 50 Best Places to Work in the greater DC area for 2009-2011 - This award recognizes the company’s achievements in creating a positive work environment that attracts and retains employees through employee satisfaction, growth opportunities, working conditions and company culture.

·         Washingtonian Magazine’s 2009-2010 “Great Places to Work”

·         Deloitte & Touche ranked Cvent as one of the Fastest 50 Growing Companies in Virginia.

·         Our CEO was just named 2009-2010 Ernst & Young’s Greater Washington Entrepreneur of the Year.

·         Washingtonian Magazine just named our CEO as one of the 100 Tech Titans.

Benefits: Cvent offers a comprehensive benefits package. We provide free healthcare, dental, and vision insurance as well as free long-term disability and life insurance coverage. All employees receive stock options in the company. We also provide a Fidelity 401K retirement savings plan. Employees receive 3 weeks of Paid Time Off (PTO), 8 paid holidays and free parking. Cvent heavily subsidizes a Sport and Health Club membership. Cvent is an Equal Opportunity Employer.