Los Angeles based Internet Brands, Inc. is currently seeking a Senior Manager, Customer Call Center.  This position is responsible for the day-to-day operations of our fast-paced automotive customer call center which consists of divisions devoted to customer service and quality control.

This position reports to the Director, Automotive Business Operations and works closely with other departments to build scalability, efficiency and productivity.

Responsibilities:

·         Manage all day-to-day operations of call center divisions.

·         Hire and train call center supervisors and representatives.

·         Develop and maintain call center scripts.

·         Ensure that the technology in the call center is appropriate/adequate (phone systems, computers, network).

·         Coordinate operations and reporting with partners, suppliers and offshore partners.

·         Monitor, measure and drive the quality and performance of the department.

·         Manage pre-quality control data management activities.

Qualifications:

·         At least 3 years of management experience in a fast-paced heavy-volume call center.

·         Ability to multi-task and make appropriate decisions quickly.

·         Ability to analyze and use metrics to drive management decisions.

·         Self-starter with proven leadership skills.

·         Excellent written and oral communication skills.

We offer a comprehensive compensation and benefits package as well as a casual dress environment in Los Angeles (El Segundo near LAX).

Please submit resumes to http://tbe.taleo.net/NA5/ats/careers/requisition.jsp?org=CARSDIRECT&cws=2&rid=390 or fax to 310.280.5201. 

Local candidates only.  No phone calls please.

ABOUT US:  Los Angeles based, Internet Brands, Inc. (NASDAQ:INET) is a leading Internet media company that operates community and e-commerce websites in the automotive, careers, home, money and business, shopping, and travel and leisure categories. With a flexible and scalable platform, Internet Brands operates a rapidly growing network of websites that offer consumers the ability to share information through extensive online communities and make informed purchasing decisions.

Internet Brands' sites are often leaders in their categories and have received dozens of best-in-class awards. Over 95% of the traffic to our websites is from non-paid sources.

Keywords:  Customer Service Manager, Call Center Manager, Contact Center Manager, Supervisor, CC, Account Manager, Call Center Lead, Customer Service Lead