Staples, Inc. is headquartered outside of Boston and sells a wide range of office products, including supplies, technology, furniture, and business services. Staples is committed to make buying office products easy. Associates serve consumers and businesses of all sizes - from home-based businesses to Fortune 500 companies. Staples invented the office superstore concept and today, is the largest operator of office superstores in the world. Staples also serves its customers through its mail order catalog, e-commerce and contract businesses. More information is available at www.staples.com. Staples values the diversity of our customers, associates and suppliers.

We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate InventionQuest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.

Senior Program Manager - Performance Solutions

Provides day-to-day management of Performance Solutions projects initiated by the Sales force and department staff for new and existing clients. Proactively responds to new business opportunities as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. (Other duties may be assigned)
• Manages complex and higher volume Performance Solution programs for clients by working with clients to design incentive programs solutions.
• Manages complex programs, including detailed proposal with the program’s strategy, operational flow, and financial assumptions.
• Develops and implements integrated, prebook, and incentive programs for clients, to include consolidation of orders, packaging and fulfillment.
• Develops and maintains program budgets, timelines & client relationships.
• Serves as a liaison between the client and internal departments to provide contractual services and act as an internal team leader to involve special order, accounting and other departments to resolve client issues.
• Works closely with sourcing specialists on integrated programs to coordinate sourcing of product, packaging, and fulfillment of product kits for clients.
• Develops and applies “out of the box” solutions and processes by identifying and evaluating opportunities for new PS solutions.
• Communicates project status to department team and managers on a consistent basis.

Qualifications:

•Strong communication skills, both verbal and written
•Strong organizational and time management skills
•Detail-oriented
•Team player
•Ability to work in a fast-paced and deadline-driven environment
•Strong problem-solving skills
•Proficient computer skills (Word, Excel, Access, PowerPoint)
•Strong interpersonal skills
•Customer-oriented
•Ability to multi-task

EDUCATION and EXPERIENCE

High School Diploma plus five (5) years in a sales/marketing environment or Bachelor’s Degree plus three (3) years experience growing and developing accounts required. Knowledge of print production and fulfillment services preferred. Experience as project team leader preferred

PHYSICAL DEMANDS The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Minimal travel.

WORK ENVIRONMENT The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.