Title:           Senior Remedy Developer

Location:  Crystal City, VA - Metro

***Must have an active Secret security clearance***

The Senior Remedy Developer is accountable for the development, administration, customization, and integration of the Remedy Action Request System (ARS) solution to implement business processes.

Responsibilities:
• Maintain, upgrade, enhance, and perform conversions as necessary to the Remedy ARS infrastructure
• Maintain the existing business process and implement new business processes using Remedy ARS and other components
• Conduct site assessments and prepare complex design proposals; develop and execute upgrade implementation plans
• Maintain communications with customers, end users, suppliers, sub-contractors, and vendors as appropriate in order to ensure appropriate designs. Research and gather information for complex customer requirements.
• Recommend solutions as appropriate
• Integrate the business processes implemented in the Remedy ARS System with other systems
• Apply specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology (SDLC)
• Use appropriate tools to analyze, identify and resolve business and or technical problems when designing information technology solutions. Recommend new tools or procedures as appropriate.
• Maintain security, integrity, and business continuity controls and documents when designing information technology solutions
• Apply metrics to monitor performance and measure key project criteria
• Stay current on emerging tools, techniques and technologies to ensure customer requirements are met
• Assist in reviewing other system and programming designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technologies.
• Provide assistance and limited direction to less experienced personnel

Requirements:
• Bachelor’s degree or equivalent combination of education and experience
• Bachelor’s degree in computer science, management information systems, or related field preferred


Technical Requirements:
• Five or more years experience in administering Remedy ARS infrastructure(s) and developing ARS applications
• Expert knowledge of administering BMC Remedy ARS
o Able to install and configure the BMC Remedy ARS, Mid Tier, and email Engine
o Able to perform upgrades in BMC Remedy ARS
o Able to configure and maintain licenses for BMC Remedy ARS and client products
o Integrate the BMC Remedy ARS with a database engine
o Provide support of ARS applications. This includes developing technical documentation, assisting with the development of end-user documentation, interfacing with application owners and the IT Help Desk, and properly tracking all support efforts.
o Perform some server and application administration as required
• Expert knowledge of programming with BMC Remedy ARS
o Develop and administrator BMC Remedy ARS applications and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus, and other related components
o Develop ARS applications for approved IT projects or Service Requests
o Follow all relevant team development and architecture standards and methodologies.
o Perform ARS application troubleshooting
• Knowledge of Remedy applications with hands on experience with ITSM 7 & CMDB and other BMC ITSM related products
• Ability to define and implement processes based on DoD guidelines, organizational policies, and industry best practices
• Ability to work in a fast-paced, technically challenging, and dynamic environment
• Ability to apply analytical skills, problem solving, and attention to detail

Desired Qualifications:
• Knowledge of Microsoft products
o Office applications
o Word, Project, Excel
o SQL Server 2005 Administration
o Windows Server Administration
o IIS Web Server Administration and Configuration
• Project management skills
o Facilitate team meetings
o Translate business requirements into technical design documents
o Create process, data and workflow models, including integration into third party components
o Assist Management to define the business requirements, determine scope, estimate work effort, and determine duration of development and unit test
o Able to lead and mentor the team
• Integrate Remedy ARS to other systems such as Active directory

Other Qualifications:
• Commitment to excellence and high standards
• Personal computer and business solutions software skills
• Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams
• Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts
• Ability to convert technical knowledge into easily understood terms
• Strong organizational, problem-solving, and analytical skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work on complex projects with general direction and minimal guidance
• Ability to work independently and as a member of various teams and committees
• Excellent client relationship skills
• Excellent at multi-tasking and working well under pressure
• Proven ability to produce quality products and meet deadlines
• Creative, flexible, and innovative team player

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.