Job Summary
- Location
- New York City, NY 10010
- Industries
- Insurance
- Financial Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- Professional
- Career Level
- Experienced (Non-Manager)
- Salary
Salary commensurate with experience- Job Reference Code
- 4047BR.1072
Senior Service Associate
About the Job
Description:
Provides routine service to brokers, bank representatives and annuitants on Structured Settlement and Lottery policies. Participates on special teams and projects.
Assists contract owners, annuitants, outside brokers/dealers, and bank representatives in the resolution of administrative issues. Responds to general written and oral inquiries concerning annuity products features, contract provisions and related laws and administrative procedures. Consults with legal and compliance staff on unusual and problem situations.
Enters data for new business into administrative systems. Handles assembly and mailing of contracts. Processes commissions and marketing allowances for brokers and agents. Analyzes and resolves commission problems.
Processes routine financial and non-financial activity on client accounts with both expediency and accuracy. This includes a wide range of routine service requests for contract holders, such as death claims, change of address, change of beneficiary, sale of payments, tax inquiries. Processes accounting entries as requested by IAD Accounting Division.
Handles premium payments within our systems and deposits in Treasury.
Images files to comply with document retention standards
Works on special projects as assigned by Unit Management.
- Meet all contractual guidelines while maintaining high quality customer service standards.- Must be aware of the inherent risks surrounding financial discrepancies and errors, and understand potential loss outcomes of inaccurate handling.- Authorized disbursements up to $300,000.- Responsible for completing assignments in a timely manner and performing duties in accordance with established procedures.
Qualifications:
- A minimum of a bachelors degree and/or equivalent and related work experience.
- Excellent oral and written communication skills.
- Knowledge of deferred and immediate annuities and their regulations.
- Good organizational skills.
- PC literacy and the ability to work in a team environment with flexible parameters.
- Good knowledge of all annuity systems.
- Duties performed under general supervision and direction of Supervisor and/or Director. Works with limited review until final result is produced.
- Solves problems within scope of responsibilities and with assistance of Director and other senior staff.
- Since responsibilities involve dealing with clients and producers on service requests and within a strict regulatory environment, requires considerable independent action and decision-making regarding research, analysis and resolution.
Four years of related experience.
Salary/Benefits: Salary commensurate with experience
Being with the best has its benefits, not the least of which is...the benefits. We offer competitive compensation with a flexible benefits package. New York Life's benefits program is designed to provide valuable coverage for you and your family that you can customize to your needs.
Medical & Prescription Drug Coverage
The Company offers four medical options in most locations, each with prescription drug coverage. The accounts offered in three of the four medical options can help you cover medical costs on a tax advantaged basis and save for future medical expenses as well:
* HMO with HRA (Health Reimbursement Account)
* HMO Only
* HSA (Health Savings Account) Accumulation with PPO
* PPO with HRA (Health Reimbursement Account)
Dental Coverage
Two dental coverage options are available
Income Protection Coverage
As you might expect, we offer several income protection options, should anything unexpected happen.
* Life Insurance
* Dependent Life Insurance
* Long-Term Disability coverage (employee only)
* Accidental Death and Dismemberment Insurance (employee only)
Work and Life
In most situations, New York Life offers several other benefit options to help you balance your work and personal life.
* Time Off Trading
* Flexible working hours
* Attractive vacation and holiday schedules
* Flexible Spending Accounts (FSAs) - Set aside pre-tax dollars for dependent care and health care expenses
* Transportation Accounts - Set aside pre-tax dollars for work-related parking and transit expenses
* Legal Services
* Tuition assistance
* Work/Life programs
Retirement Benefits
* 401(k) Savings and Investment Program
* Company-Matched Contributions
* Retirement Plan
Available at Selected Locations
* On-site employee health center
* On-site fitness center and wellness programs
* Back-up childcare center
* In-house dining services
Job Location: New York, NY
Job Number: 4047BR
Company URL: http://newyorklife.com/corporatecareers
Company Profile:
New York Life Insurance Company, a Fortune 100 company founded in 1845, is the largest mutual life insurance company in the United States and one of the largest life insurers in the world. New York Life has the highest possible financial strength ratings from all four of the major credit rating agencies. Headquartered in New York City, New York Life's family of companies offers life insurance, retirement income, investments and long-term care insurance. New York Life Investment Management LLC provides institutional asset management and retirement plan services. Other New York Life affiliates provide an array of securities products and services, as well as institutional and retail mutual funds.
Life & Annuity
New York Life Investment Management
Guaranteed Products
Retail Investments
Institutional Investments
Retirement
Special Markets
New York Life International
New York Life Foundation
New York Life is an Equal Opportunity employer committed to Diversity in the workforce, M/F/D/V
Provides routine service to brokers, bank representatives and annuitants on Structured Settlement and Lottery policies. Participates on special teams and projects.
Assists contract owners, annuitants, outside brokers/dealers, and bank representatives in the resolution of administrative issues. Responds to general written and oral inquiries concerning annuity products features, contract provisions and related laws and administrative procedures. Consults with legal and compliance staff on unusual and problem situations.
Enters data for new business into administrative systems. Handles assembly and mailing of contracts. Processes commissions and marketing allowances for brokers and agents. Analyzes and resolves commission problems.
Processes routine financial and non-financial activity on client accounts with both expediency and accuracy. This includes a wide range of routine service requests for contract holders, such as death claims, change of address, change of beneficiary, sale of payments, tax inquiries. Processes accounting entries as requested by IAD Accounting Division.
Handles premium payments within our systems and deposits in Treasury.
Images files to comply with document retention standards
Works on special projects as assigned by Unit Management.
- Meet all contractual guidelines while maintaining high quality customer service standards.- Must be aware of the inherent risks surrounding financial discrepancies and errors, and understand potential loss outcomes of inaccurate handling.- Authorized disbursements up to $300,000.- Responsible for completing assignments in a timely manner and performing duties in accordance with established procedures.
Qualifications:
- A minimum of a bachelors degree and/or equivalent and related work experience.
- Excellent oral and written communication skills.
- Knowledge of deferred and immediate annuities and their regulations.
- Good organizational skills.
- PC literacy and the ability to work in a team environment with flexible parameters.
- Good knowledge of all annuity systems.
- Duties performed under general supervision and direction of Supervisor and/or Director. Works with limited review until final result is produced.
- Solves problems within scope of responsibilities and with assistance of Director and other senior staff.
- Since responsibilities involve dealing with clients and producers on service requests and within a strict regulatory environment, requires considerable independent action and decision-making regarding research, analysis and resolution.
Four years of related experience.
Salary/Benefits: Salary commensurate with experience
Being with the best has its benefits, not the least of which is...the benefits. We offer competitive compensation with a flexible benefits package. New York Life's benefits program is designed to provide valuable coverage for you and your family that you can customize to your needs.
Medical & Prescription Drug Coverage
The Company offers four medical options in most locations, each with prescription drug coverage. The accounts offered in three of the four medical options can help you cover medical costs on a tax advantaged basis and save for future medical expenses as well:
* HMO with HRA (Health Reimbursement Account)
* HMO Only
* HSA (Health Savings Account) Accumulation with PPO
* PPO with HRA (Health Reimbursement Account)
Dental Coverage
Two dental coverage options are available
Income Protection Coverage
As you might expect, we offer several income protection options, should anything unexpected happen.
* Life Insurance
* Dependent Life Insurance
* Long-Term Disability coverage (employee only)
* Accidental Death and Dismemberment Insurance (employee only)
Work and Life
In most situations, New York Life offers several other benefit options to help you balance your work and personal life.
* Time Off Trading
* Flexible working hours
* Attractive vacation and holiday schedules
* Flexible Spending Accounts (FSAs) - Set aside pre-tax dollars for dependent care and health care expenses
* Transportation Accounts - Set aside pre-tax dollars for work-related parking and transit expenses
* Legal Services
* Tuition assistance
* Work/Life programs
Retirement Benefits
* 401(k) Savings and Investment Program
* Company-Matched Contributions
* Retirement Plan
Available at Selected Locations
* On-site employee health center
* On-site fitness center and wellness programs
* Back-up childcare center
* In-house dining services
Job Location: New York, NY
Job Number: 4047BR
Company URL: http://newyorklife.com/corporatecareers
Company Profile:
New York Life Insurance Company, a Fortune 100 company founded in 1845, is the largest mutual life insurance company in the United States and one of the largest life insurers in the world. New York Life has the highest possible financial strength ratings from all four of the major credit rating agencies. Headquartered in New York City, New York Life's family of companies offers life insurance, retirement income, investments and long-term care insurance. New York Life Investment Management LLC provides institutional asset management and retirement plan services. Other New York Life affiliates provide an array of securities products and services, as well as institutional and retail mutual funds.
Life & Annuity
New York Life Investment Management
Guaranteed Products
Retail Investments
Institutional Investments
Retirement
Special Markets
New York Life International
New York Life Foundation
New York Life is an Equal Opportunity employer committed to Diversity in the workforce, M/F/D/V
