Staples, Inc. is headquartered outside of Boston and sells a wide range of office products, including supplies, technology, furniture, and business services. Staples is committed to make buying office products easy. Associates serve consumers and businesses of all sizes - from home-based businesses to Fortune 500 companies. Staples invented the office superstore concept and today, is the largest operator of office superstores in the world. Staples also serves its customers through its mail order catalog, e-commerce and contract businesses. More information is available at www.staples.com. Staples values the diversity of our customers, associates and suppliers.

We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate InventionQuest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.

Senior Solutions Advisor – Redmond, WA

Position Summary:  Primarily responsible for providing customer service consistent with our Easy Sales and Service standards.  Serve as the main point of contact for the technology business by demonstrating advanced selling techniques and overseeing operational processes and procedures.  Provide peer coaching to ensure profitable sales and customer satisfaction.

General Purpose:  Customer Service, Total Solution Selling

Role Qualifications:

• Must exhibit highly effective Easy Sales and Service behaviors in all interactions and communications with customers, associates and management
• Demonstrate the ability to lead train and peer coach
• Able to work a flexible schedule

Position Responsibilities:

• Deliver Easy Sales and Service guiding customer through both basic and complex technology purchases
• Determine and demonstrate understanding of customers’ needs
• Develop and sell a Total Solution to address customers’ immediate and ongoing technology services needs
• Provide peer coaching and training on selling skills and new technologies
• Provide an inviting environment for the customers by maintaining a neat and clean work area
• Ensure profitable sales and achievement of goals
• Adhere to all company policies, procedures, and safety standards
• Stay up to date on industry and technology product information by completing training modules
• Perform other related duties as assigned

Critical Success factors:

• Drive customer satisfaction through EASY Service behaviors
• Drive profitable sales through EASY Sales behaviors
• Peer coach and role model service and selling behaviors
• Convey appropriate product and services knowledge
• Exhibit Team CARE values

Valued but not required skills and experience

• Sales experience in a customer service environment
• Experience in leading a team

Reporting to this person:  No direct report

Please apply online. Our application is accessible at:

Please enter Redmond, WA as the city and state of your search. Select "1356-- 1356-Redmond"

Please apply to the ‘Technology Sales and Service' position