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Job Summary

Company
Elster
Location
Raleigh, NC 27610
Industries
Energy and Utilities
Engineering Services
Job Type
Full Time
Employee

Senior Systems Support Engineer

About the Job

About Elster


 


Elster is a world leader in advanced metering infrastructure (SmartMetering) and integrated solutions for the gas, electricity and water industries. Elster's technology and services are delivering promising solutions that are needed to achieve a smart electricity grid (SmartGrid).  The SmartGrid initiative includes the delivery of home automation equipment to millions of homes across the USA to help homeowners become smarter energy consumers.   SmartGrid and SmartMetering companies are experiencing unprecedented growth due to the market demand for their solutions to help conserve energy and natural resources and reduce carbon emissions and pollutants.   Come to Elster and find yourself working on the some of the most exciting solutions to some of the most pressing problems in our economy today.


 


Responsibilities/Duties


 


Provide Level 2//3 technical software support for customer system issues.


 


Given the number of systems deployed and the additional launch of wireless products, as well as request from additional third party WAN suppliers, we need to establish a support team for system technical issues.  This team would support the Project Delivery team on technical issues requiring a detailed analysis.  Support requests are expected to increase with the launch of all of the new products.


 


Qualifications


 



  • 4 year BSEE degree and  a minimum of 10 years experience. 

  • Experience diagnosing and troubleshooting embedded systems and inter-operating embedded systems (at a hardware, firmware, and system level)

  • Experience with WAN technologies and identifying problems related to WAN (telephone, wired and wireless TCP/IP networks, etc.)

  • Ability to look at communications logs and remote data and identify and categorize the source of problems and issues from errors returned in the logs

  • Experience using scripting languages to automate tasks and parse logs

 


 


QUALIFIED CANDIDATES ONLY – NO Agencies please


 


If you meet the qualifications listed above, please forward an attached Word copy of your resume to elster.staffing@us.elster.com with the Job Title as the Subject.


 


Elster and its companies are equal opportunity employers.

 
 

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Contact Information

Elster

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