For the client services-oriented professional with expertise troubleshooting web interface issues, this is an ideal opportunity with eCommLink supporting our valued clients and troubleshooting a variety of software-related questions. eCommLink is making technological strides in pre-paid card processing and you will be key to ensuring our external clients receive the highest level of customer service.  In this role, you will be responsible solely for the support of our unique and customized browser-based software applications and does not extend to the hardware or network infrastructure. We value your ability to learn quickly and bring fresh ideas to our entrepreneurial environment. Your innovative approach and desire to take pride in your work will be greatly rewarded as you enjoy our team-focused environment and contribute directly to the growth of eCommLink!

eCommLink offers a cutting-edge prepaid and debit payment processing platform that supports a full range of prepaid debit card solutions and offers nearly every financial service of a bank. Our advanced and latest .NET technology based platform integrates and supports multiple applications for payroll cards, online bill pay, international money transfer, reload, online and POS purchases, ATM access - all on a prepaid card. The result is unequalled versatility: secured transactions across multiple accounts, all from a single web resource, wireless device, or one reloadable card that serves nearly every business and industry.

Based out of Las Vegas, NV as a Senior Client Services Representative for our technical support department, your primary function will be to take ownership of our client’s technical issues and resolve these to the highest level possible.  Your excellent troubleshooting skills will be instrumental as you take on the challenge of being resourceful at every turn and effectively assist across the board with complex problem-solving. You will become the subject matter expert on our client's customer web interfaces and quickly learn to distinguish between bugs in the software and errors that can be corrected through additional end user training. Your ability to work effectively cross-functionally with the program management and software engineering teams within eCommLink to bring closure to issues will be critical. But even more beneficial is being able to resolve many of the issues utilizing your own technical expertise and critical thinking skills before passing them on. Your previous multi-cultural experience with working with international businesses will be considered a plus in this position as we move our company forward.  Our organization is in the financial industry, so your comfort level in explaining the movement of money within our applications as well as bank-card industry knowledge and experience and debit, credit, ATM, mobile, and closed-loop knowledge are valuable to get you up to speed quickly in our business.  The bottom line is managing customers' expectations within the technology and driving customer satisfaction. Your efforts will have an immediate and direct impact on consumers and businesses as you provide an essential element to our client service.

Related Keywords:

helpdesk, call center, prepaid card, debit cards, prepay industry, technical support, web, customer service, client service, web support, desktop, software training, troubleshooting, resolution, web interfaces, financial services, stored value, credit card, end user support, cultural change, high growth