By joining our institutional brokerage team as a Senior Technical Trade Support Analyst, you will be an integral part of a dynamic team charged with supporting mission-critical brokerage/trading applications and technologies. Your role on this team places you directly on our trading floor, working side by side with traders, sales traders, research sales, and operations staff to resolve technical and business issues related to the systems and applications being used by our firm. You will have the opportunity to leverage your technical and business expertise to quickly assess issues related to these systems and applications or various business problem scenarios that may arise. Such experiences afford you the opportunity to be involved with hands-on production support, configuration management, deployment activities, integration and testing support as well as simulation environment support. Moreover, you will also participate in varied and challenging projects that include product evaluation, project planning, business analysis, user training, system integration and tactical development.

While this position is located in our New York office, some travel to our headquarters as well as regional offices located in Stamford and Boston will be required.

Provide daily operational support of SIG's Institutional Brokerage Trading team including answering the IBTS main support line

Monitor status and functionality of systems and applications; investigate, identify, and resolve user and application problems in a timely manner

Provide interactive and hands-on production support, system configuration management, support of deployment, systems integration and testing activities as well as simulation environment support

Coordinate project activities with technical, operations and administration groups; collect and communicate information among inter-disciplinary teams

Tests new software versions for business level features and functionality

Troubleshoots trading system issues by investigating client/server log files

Coordinate, implements and supports daily system level changes

Deploys new versions of suite applications

Provide leadership to other support analysts and work closely with management to implement the policies and practices of the team

QUALIFICATIONS:

Minimum of four (4) years of experience in a software development, software testing or trading floor support role required

Demonstrated analytical and problem-solving skills required including proven experience in troubleshooting effectively in a fast-paced, time-critical environment

Must be motivated and a self-directed individual committed to providing a high level of customer service

A proven team-player with superior interpersonal, organizational, as well as oral and written communications skills required

Experience within a trading environment or financial services highly preferred

Knowledge of surveillance and compliance systems such as ACT, OATS, or TRACE a plus

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