ATG’s licensed software and on-demand solutions power the world's top brands e-commerce Web sites enabling them to attract prospects; convert them to buyers; and offer stellar ongoing customer care. Both Forrester Research and Gartner have picked ATG as the top e-commerce platform on the market.

At ATG, you'll find the spirit, energy, and vision of a high-tech startup combined with the stability, track record, and enviable client base of an industry veteran. ATG e-commerce software powers more of the top 300 Internet retailers than any other vendor. Our client list includes Best Buy, Disney, OfficeMax, Nike, American Airlines, BMW, Eastman Kodak, Ford Motor Credit, Barclays Global Investors, HSBC, Urban Outfitters, Sun Microsystems, CVS, Walgreen Company, and Wells Fargo.

Since its founding in 1991, ATG has enabled companies around the globe to enhance and improve the entire customer lifecycle experience. We are headquartered in Cambridge, Massachusetts, with additional locations throughout North America, Europe, and Asia. For more information about ATG, please visit us at www.atg.com

In this position, you will develop a variety of documentation for ATG's software products, writing conceptual, task-based, and reference material for both technical and non-technical audiences. You will work closely with product teams to deliver high quality information in the form of user manuals and Web-based user assistance.

Responsibilities:

• Lead documentation projects or work as sole writer, depending on project needs.
• Estimate scope, create documentation plans, and delegate tasks to other writers if required.
• Actively participate in product planning by reviewing specs and UI designs.
• Research content by interviewing subject matter experts and working directly with the software.
• Coordinate documentation reviews and incorporate input.
• Adhere to group standards for style, tools, and template use.

• Minimum 4 years' experience developing documentation for business user, developer, and system administrator audiences.
• Excellent writing skills.
• Ability to communicate effectively with engineering team.
• Strong project management skills.
• Broad knowledge of documentation practices.
• Experience working as part of a documentation group.
• Professional experience using MS Word.

• Understanding of Web application development concepts, including J2EE and JavaServer Pages, or demonstrated ability to document subjects of similar complexity.
• Ability to read code in a modern programming language, ideally Java