Senior Trader Support Specialist

Fidessa is a world-leading supplier of multi-asset trading systems, market data and global connectivity. Available as a simple workstation or as an integrated application suite, Fidessa is built on the clear vision of providing the richest functionality, coverage and distribution to the financial markets community. Fidessa is headquartered in London, with offices in New York, Boston, Tokyo, Hong Kong, Paris, Toronto and San Francisco, employs over 1,300 people and has been fully listed (LSE:FDSA) since 1997.

The Senior Trader Support Specialist responsibilities include on-site customer visits to train customers on Fidessa products as well as assist customers with user interface questions. Excellent communication skills are required, as the senior trader specialist will interact with customers on-site and via telephone/e E-mail.  Additional responsibilities include monitoring customer support calls to ensure quality, attending business workshops to gain an understanding of our business, answer support calls from our customers and submit log entries for customer calls.  This will role will require frequent on-site visits and some travel may be required (less than 30%).

The following are prerequisites for this position:

• Bachelors degree.
  
• Financial and Equity background.
  
• Equity, options, futures and fixed income markets with a proficient understanding of their flows.
  

The following job skills are mandatory:

• Excellent communication skills; written and verbal.
  
• Comfortable with public speaking.
  
• Ability to handle stressful situations in a trading environment.
  
• Self-directed and motivated.
  
• Ability to liaison with different groups and departments.
  

Qualified applicants will also possess the following skills:

• 5 – 10 years experience in an equity-trading environment is necessary in addition, to working within the financial markets in some capacity.
  
  
• Most recent experience preferred not to be trading.
  

The Senior Trader Support Specialist will need a flexible, pragmatic, and mature approach; as well as an ability to take a measured and sensible view when faced with conflicting requirements in person and with telephone support.

Successful candidates must be comfortable in a dynamic, fast paced environment with a high degree of individual autonomy.  Our hallmark is that of an elite group of systems professionals. Our reputation is that of quality, and reliability with expert, innovative solutions.

If your profile fits this description and you would like to join our team at Fidessa, please forward your resume in Word format to:  resumes@fidessa.com   please include Senior Trader Support in the subject line of your e-mail.
 
 You can learn more about Fidessa by visiting our website at http://www.fidessa.com /