POSTION PROFILE

Position:          In Shop Service Advisor- 2^nd Shift

Location:         White Bear Lake, MN

Reports to:      Service Manager

Pay Range: $45,000/year or more + Bonus

Schedule:  Monday – Friday.  2^nd Shift

Key Responsibilities

Responsible for the entire workflow and successful outcome of each job.

·         Supervise technician work flow: Schedules and plans work.

·         Coordinates work in progress with shop and parts operations

·         Performs customer follow-up on status of work in progress

·         Oversees shift and performs opening/closing procedures as required

·         Communicates with customers and associates

·         Creates and presents estimate to the customer on repair costs

·         Responsible for processing of repair orders, completing warranty claims and customer invoicing

·         Provides hands-on technician assistance as needed

·         Run and monitor warranty acknowledgement reports daily

·         Monitor and correct warranty variances as necessary

·         Initial customer contact, to include greeting the customer, open work order, capture comprehensive complaint, unit information, etc.

Critical Experience, Knowledge, Skills and Abilities by Dimension:

Functional/Technical

·         Minimum two years of experience in this or a related field or position

·         Basic knowledge of diesel engines in class 5 - 8 semi trucks and recreational vehicles is required

·         Excellent customer support skills

·         Ability to use a computer and keyboard to complete work.  Experience with MS Office tools such as Word and Excel

·         Organizational and time management skills

·         Able to multi-task in a fast paced work environment

·         Ability to communicate technical information effectively

Quality/Improvement

·         Ability to contribute to system improvement process

·         Commitment to task and results oriented

·         Strong commitment to safety

Teamwork

·         Excellent communication skills (active listening, writing, speaking & telephone)

·         Demonstrated ability to work through conflict and use effective problem solving techniques

·         Demonstrated ability to develop & maintain effective working relationships with customers and co-workers.

Leadership

·         Demonstrated ability to initiate, expedite, follow through to project completion

·         Ability to positively react to change in environment, process and people

·         Ability to delegate to and empower others

To apply email or fax your resume and cover letter to: npowerhr@cummins.com / 651-286-2111