Canon Business Solutions is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.  The Service Analyst will be a key member of the Service Support team, providing analytical support for various levels of service management.  Canon Business Solutions offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, tuition reimbursement, vacation, and much more!

• Utilize Oracle to compile necessary documentation for management evaluation of new service marketing promotions, product and technician performance measurement and improved data integrity procedures.
• Develop/maintain a consolidated Service Reporting Package consisting of available Oracle and Service Portal information for both customer and internal service management requirements.
• Provide comprehensive customer reports for all assigned Canon Business Solutions accounts.
• Provide monthly performance reporting to the field and ad hoc reports, as requested.
• Work with Oracle support to improve all levels of service reporting and measurements.

• Bachelors degree in Business or Information Systems, or equivalent
• Two to four years of service industry experience
• Strong knowledge of state-of-the-art spreadsheet and relational database software applications
• Thorough knowledge of Oracle capabilities and features
• Excellent communication and inter-personal skills