JEOL USA, Inc. is a world leader in electron optical equipment and instrumentation for high end scientific and industrial research and development. Core product groups include electron microscopes (SEMs and TEMs), instruments for the semiconductor industry (electron beam lithography, defect review and inspection tools, and wafer process monitors), and analytical instruments including mass spectrometers, NMRs and ESRs. JEOL USA, Inc. a wholly-owned subsidiary of JEOL Ltd, Japan, was incorporated in the United States in 1962. The primary business of JEOL is the sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico and South America.

Join us now as Service Applications Specialist in our Peabody, MA Corporate Office.

Position Description:

Provide applications support for the Service Team and biological customers through demonstrations of TEM to existing and potential customers emphasizing TEM operations and product capabilities. Provide operator training and respond to customer inquiries regarding systems operation. Partner with hardware and software development group to test, debug and improve TEM applications.

Essential Duties and Responsibilities:

Promote TEM systems through product demonstrations and training in either the applications lab or at customer sites as requested. Develop techniques for evaluating difficult samples.

Provide technical support and training to customers, sales, service and marketing as needed.

Research trade journals and attend scientific conferences and trade shows to stay abreast of competitive markets and products.

Assist Service Team by maintaining open and effective communications with customers by offering post-sales support, addressing complex customer inquires as necessary and resolving complicated systems problems.

Partner with hardware and software development teams to test prerelease versions of hardware and software. Provide feedback to develop and implement new applications.

Conduct material characterization research to optimize instrument performance for users.

Prepares manuscripts and reports of studies for publication in peer review journals. 

Presents research data and analysis at corporate meetings, client meeting and scientific conferences.  Participate in TEM training programs and attend trade shows.

Competencies:                           
 

Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully and develops alternative solutions.

Analytical - Synthesizes complex or diverse information. Collects and researches data and uses intuition and experience to complement data.

Customer Focus - Makes customers and their needs a primary focus of one's actions. Develops and sustains productive customer relationships. Quickly and effectively solves customer problems. Readily readjusts priorities to respond to pressing and changing client demands. Develops trust and credibility with the customer; goes the extra mile to satisfy customer needs and expectations.

Oral Communication - Speaks clearly and persuasively across a wide spectrum of people in positive or negative situations. Listens and gets clarification; responds well to questions. Demonstrates superior presentation skills and actively participates in meetings. 

Qualifications

Bachelor’s degree in Biology plus 3-5 years related (TEM) microscopy research experience; or equivalent combination of education and experience.  Functional knowledge of JEOL microscopes is a required. (TEM, SEM, FIB, STEM, EDS and EELS spectroscopy and TEM tomography. Product and software development experience required including Visual Basic and .NET.  The successful candidate must be willing to travel to customer sites and trade shows.  The position requires 50 to 75% travel. 

JEOL offers competitive salaries and comprehensive benefits including 401K plan, tuition reimbursement, and more. Qualified candidates should send resume and cover letter with salary requirements to job1122@jeol.com or fax resume in confidence to Human Resources at (978) 536-2484.

JEOL is an Affirmative Action/ Equal Opportunity Employer.