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Careers
Coast to Coast, a Great Place to Work
Working to achieve the highest quality of life for everyone in the Commonwealth community is a guiding principle that helps to define our culture. And that translates directly into a better work experience for you. So, how do we do it?
Our mission has always been to provide the best service in the industry. To that end, we hire the best and the brightest—innovative, caring professionals who like interacting with others—and then we work hard to keep everyone happy and inspired because only then can they provide indispensable service.
We will never stop investing in the growth and development of our employees—the 500-plus dedicated individuals who not only support our vision to be the very best, but who help create a supportive culture where we all can thrive.
With 19 Best Place to Work accolades (and counting!) under our belt, there's no doubt that Commonwealth is a great place to be.
Job Description
Service Center Associate
Do the words “I would be happy to help,” come naturally to you? Do you have a passion for—and a commitment to—delivering indispensable customer service? If so, and you are looking for an opportunity where your talents can make a difference on a broad scale, then our Service Center team might be just the place for you. The Service Center is a group of talented, driven, and fun people who thrive in a fast-paced, team-oriented environment. As one of us, you will be the first point of contact for our advisors and their staffs. You will assist with their day-to-day operations—from resolving problems to providing guidance on our systems and resources, and much more. In addition to gaining exposure to a wide variety of operational topics, you will receive extensive training to expand your knowledge. Every day offers something different. As a service center associate your responsibilities will include: · Communicating directly with financial professionals by phone for up to 75 percent of your day · Staying abreast of new resources, products, and procedures, as well as industry news and regulations · Using your investigative and problem-solving skills · Collaborating with other departments to find resolutions to a variety of issues · Upholding Commonwealth’s legacy of providing indispensable service—a level of service so satisfying that our customers would never want to be without us The ideal candidate would also meet the following requirements: · Excellent verbal and written communication skills, as well as listening skills · Superb analytical abilities and problem solving skills · FINRA Series 7 registration-or a willingness to acquire it within 12 months · A background in financial services · Experience working with financial advisors, or in an advisory firm, a plus · Ambition to learn and develop professionally · A desire to work for a department with a culture all its own at a company that prides itself on being Anything but Common® If you’re a true team player with a positive attitude and a strong commitment to customer service—and your background matches our requirements for this position—we would like to hear from you.
