TITLE:  SERVICE CENTER MANAGER - CINCINATTI

SUMMARY: Responsible for the overall management of the assigned Service Center location including: inventory, warehousing, customer relations, and sales.

EDUCATION REQUIREMENTS:  High School Diploma or equivalent, Minimum of Associates Degree in a Business related discipline or 7 years practical experience, 2 -5 years Supervisor or Management experience, 1 – 2 years sales or retail experience preferred.

PHYSICAL REQUIREMENTS:  Must be able to consistently lift up to 75lbs.  Ability to stand for up to four hours.  Requires lifting, moving from side to side, reaching, bending, sitting, good eye-hand coordination; any function may be performed for up to four hours with no breaks.  Must either have forklift certification or have ability to pass forklift certification test as this position requires the use and operation of various forklifts and stock pickers.

DUTIES:

• Communicate with local sales force assigned to the Service Center regarding inventory, color, and service needs.

• Manage inventory including:  total turns, in-bound replenishments, aging calculations and expiry date control, bin space control, core product stocking.

• Manage inventory reorder points (ROPs) and reorder quantities (ROQs) levels to yield established on time in full (OTIF) and inventory goals.

• Direct and control daily/weekly cycle counting and physical inventories as required.

• Manage receipt of inbound and shipment of outbound goods.

• Interact with and assist customers as needed.

• Assure On Time In Full delivery to customer’s request.

• Perform Root Cause Analysis on OTIF misses.

• Manage on-site order entry process as needed.

• Oversee implementation, utilization and quality conformity of local color eye and rapid tint functions.

• Approve and process returned goods.

• Assure accurate and timely shipment of replenishment orders.

• Prepare Bills of Lading per Department of Transportation (DOT) certification and guidelines

• Manage and oversee reserved materials.

• Assure compliance with all regulatory and safety procedures that apply.

• Assure compliance to housekeeping expectations as defined by management.

• Assist in daily warehousing duties as needed.

• Supervise warehouse and administrative staff.

• Monitor and manage all service center financial statement expenses to budget.

• Purchase: shipping, office, warehouse and other supplies as needed

• Manage leasing of various equipment

• Monitor and maintain training schedules for all personnel including: safety, DOT, forklift, IATA

• Maintain records of operating and property lease agreements.

• Actively communicate with management to keep them advised on all pertinent matters.

• Other duties as assigned by management.

• Participate in the Total Quality and ERP Process.