In recent years, Ingersoll Rand has transformed itself into a multi-brand commercial products manufacturer serving customers in diverse global markets, and away from the capital-intense, heavy-machinery profile of its past.

Today, we are a global diversified industrial firm providing products, services and solutions to enhance the quality and comfort in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and enhance industrial productivity and efficiency.

Our customers count on the reliability of our family of industrial and commercial brands, such as Club Car golf cars, Hussmann stationary refrigeration equipment, Ingersoll Rand industrial equipment, Schlage locks, Thermo King transport temperature-control equipment and Trane air conditioning systems and services. Through these brands we enable companies and their customers to create progress.

Service Coordinator

Ingersoll Rand is a $17 billion company whose people and businesses around the world create progress for our customers in the global climate control, air conditioning and heating, industrial and security markets. These markets continue to expand as they address growing needs in developed and developing economies alike. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the security, safety, health and comfort of people around the world. We have opportunities for career growth through our diverse businesses, which manufacture many well-recognized brands including Club Car, Hussmann, Ingersoll Rand, Schlage, Thermo King and Trane. In every line of business - Ingersoll Rand enables companies and their customers to inspire progress. For more information about Ingersoll Rand visit www.ingersollrand.com .

The Air Conditioning Systems and Services business of Ingersoll Rand provides heating, ventilation and air conditioning systems that enhance the quality and comfort of the air in homes and buildings around the world. Its offerings, under the Trane and American Standard Heating & Air Conditioning brands, include energy efficient systems, service and parts support and advanced building controls.

SUMMARY
The Service Coordinator is responsible for planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned.
* Coordinates service resources.
* Assigns team members to project
* Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
* Inputs project location to system.
* Generates Work Order Documents, dispatches technicians, and notifies customers.
* Responsible for customer interaction/satisfaction
* Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
* Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
* Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
* Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
* Logs service start-up and service work requirements in job tracking system.
* Responsible for generating, interpreting, and printing various assigned reports.
* Flexibility to work overtime/weekends, as required.

Percentage of Travel:As Needed
Min. Yrs. Experience:6 months
Education Standard:1 Year of College
Education Type:Technical School

Percentage of Travel:As Needed
Min. Yrs. Experience:6 months
Education Standard:1 Year of College
Education Type:Technical School

EDUCATION and/or EXPERIENCE
One-year certificate from college or technical school; or six (6) months to two (2) years of related experience and/ or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

LANGUAGE SKILLS
Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License (occasional field visits)

If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.