Dimension Data

Dimension Data Americas - Recruiting Top Talent

About Dimension Data

Dimension Data is always open to bright, committed people with entrepreneurial spirit and a positive work ethic. We invest and believe in the human power of our corporation. As a world class IT specialist service provider, we can offer our people unrivalled opportunities to learn, develop and advance across the spectrum of our services and solutions offerings, as well as globally.

Our company values are teamwork, commitment, professional excellence, pro-activity, partnerships, and multicultural strength. These values are core to who we are, how we behave and how we conduct business. Dimension Data has expanded to become a global player in the information technology industry. We have offices in 35 countries on six continents. And being a large, culturally diverse organization, we offer many job opportunities within our various offices around the world.

[Video]

We Do Cool Stuff

Watch the video that showcases our global achievements and explains why Dimension Data is a leading solutions and services provider. (movie)
2:42 (9.6mb)

[New Dimensions Magazine]

Dimension Data publishes a quarterly client facing magazine called New Dimensions that features thought leadership articles from our subject matters experts. Click here to view some of our past issues.

Position Description

Service Desk Agent-Framingham, MA

BusinesssWeek rated Dimension Data #21 of the 100 strongest growth companies in the IT sector this year.  Our services help Fortune 2000 companies improve productivity during tough times. Our innovative technology lifecycle services earned Dimension Data more global Cisco, Microsoft, Tandberg, Bluecoat awards than any company in the world. 
 
The Service Desk Agent is responsible for serving as the internal and external communication point for the Monitoring and Maintenance Operation.  Do you want to start your career in the exciting field of technology and customer service? You will be a part of an interactive, fun group at the Global Service Center where you will not only support our clients, but will receive support in a collaborative environment.
 
  • Required to drive service calls to a resolution (i.e. service is restored for the customer) using engineering staff, escalations, and dispatch of parts and/or resources where necessary, within strict time frames.

  • Opens and manages service calls, facilitates the transfer of calls between operational units, is the internal and external communication point for matters relating to service calls, manages escalations, customers expectations, and engineer interactions.

  • Identify a resolution or course of action with engineer, vendor and/or customer

  • Performs other duties as required and assigned.

 


  • A High school diploma or equivalent, and 4 years of related experience

  • Service Desk Agent will need troubleshooting skills ability to work through problems, scenarios, etc...,

  • Will need the ability to work with others and steer others to reach an agreed conclusion.  Must be comfortable working in an open space shared environment.

  • Must have good oral and written communication skills

  • Should be customer focused and have basic computer skills.



Apply

Dimension Data is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, non-disqualifying physical or mental disability or any other basis covered by law. Employment decisions are based solely on qualifications and business need.

We are proud of our diverse environment, EOE, M/F/D/V.

People and Culture

High Performance Culture (HPC)

High Performance Culture (HPC)
  • Accountability
  • The Client is at the Center of Everything We Do
  • Innovation
  • Integrity
  • Respect for the Individual
  • Alignment
The Green Grid

We empower our people to contribute to environmental sustainability.

Employee Benefits

We offer a wide range of employee benefits including:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short and Long Term Disability
  • EAP
  • Tuition Assistance
  • Flexible Spending Accounts
  • PTO
  • Corporate Social Responsibility PTO
  • Auto and Home Insurance
  • Health Advocate
  • Employee Discounts
  • 401(k) Plan
  • 529 College Savings Plan
  • Travel Assistance
  • Credit Union Membership
  • Annual Time Service Awards

Dimension Data Partners

Microsoft Gold Certified PartnerCisco Gold Certified Partner

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