Buchanan Associates is a professional consulting and outsourcing services firm offering end-to-end technology solutions for clients across all vertical markets. The company was founded in 1988 and has grown from its humble beginnings into a respected leader in the IT services segment. Buchanan Associates' success has been recognized and rewarded by organizations such as Inc. Magazine, Current Technology, Dallas 100, Dallas Business Journal.

Service Desk Analysts - Accepting Applications!

Position Description:

The Service Desk Analyst provides 24x7 network, hardware, and software support for various client communities which includes troubleshooting and resolving issues regarding LAN issues, application issues, server, AS/400 devices, desktop issues, mainframe issues, proprietary applications, mobile devices, and PC support in a Windows 98/2000/2003/XP/Vista environment.

Responsibilities:
• Respond to telephone calls, email and personal requests for technical support in a timely manner and have the ability to explain technical situations to non-technical individuals.
• Document incidents/problems and clearly document the issue, troubleshooting steps taken, and comments in an incident management system.
• Identify, research, and resolve technical problems and escalate problems to other support teams when necessary.
• Work in a fast-paced environment, able to adapt to frequent change and be able to work a flexible schedule
• Work with diverse groups and individuals to set goals, establish priorities, and solve complex problems

Required Skills:
• Solid understanding of basic network components and concepts
• Ability to provide support to end users on a variety of topics including Windows 98/2000/2003/XP/Vista, MS Office, printers, mobile devices, and email issues
• Mature, self-motivated, and professional with excellent written and verbal communication skills
• Strong problem solving/analytical abilities
• Strong commitment to quality customer service
• Ability to work independently as well as willing to follow direction and best practices
• Regularly demonstrates initiative in supporting the customer outside of expected job assignments
• Attention to detail and ability to multi-task
• Candidates must also be able to work any shift, holidays, and weekends
Desired Skills:
• Two- or Four-year degree in IT-related field, and/or previous call center, customer service, technical support, or help desk experience.

Buchanan Assoc. is an EEO. US Citizens & Green Card Holders & those authorized to work in the US are encouraged to apply. We are unable to sponsor H1B candidates at this time. No 3rd party agencies.