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Group Infrastructure - Project...
|Emerson Company||Emerson Process Group|
|Publish Start Date||Jul 3 2014|
|Job Level||Experienced (Non-Manager)|
This is a key IT position within the Process Management Group Infrastructure - Service Transition and Implementation organization. In this role, you will be an acting member of the project management team and will help develop the team project management processess and best practices.
As an acting member of the project management team, you will:
o Manage various Group Infrastructure Implementation projects both in North America and on occasion globally
o Help develop Project Management processes and team best practices
o Master AtTask tool and associated processes
o Understand and develop Capacity management processes
Working with Group Infrastructure management, coordinate Process Management initiatives to improve Service Desk efficiency
o Manage Process Management initiatives in order of priority
o Be Corporate Service Desk team partner for new sites on boarding projects
o Coordinate improvement requests and monitor progress for proper task execution
o Increase Infrastructure Support Queue efficiency
o Prepare and facilitate Sustaining committee meetings
o Establish meaningful service level reports that highlight weak points and help improve KPIs
o Promote “Infrastructure as a Service” concepts with the goal to achieve higher standardization
o Coordinate project resources to help deliver infrastructure services and solutions from the Design stage through to hand over to the Users and Operations teams
o Use ITIL best practices in the development of Project Management processes
o Communicate efficiently and regularly with teams engaged in projects via well prepared meetings and presentations
o Contribute to Service Desk improvement initiatives and projects, by establishing the shortest path to delivery and influencing Corporate teams to deliver results in line with expectation
o Liaise with Process Management representatives from all world areas through the Sustaining team is order to inform and update on relevant initiatives
o Participate in project management team meetings and to continue to develop PM best practices and apply them
o Master AtTask project management suite and processes and apply to projects
o Understand and use the stage-gate process
Bachelors degree in Engineering, Computer Science or Business + 8 years related experience; OR Masters degree + 7 years related experience
Requirements of the Role
o Minimum of 5 years’ experience in IT Services
o Proven Project Management experience – formal training beneficial, AtTask knowledge a plus
o Demonstrate Leadership skills along with the ability to interact and lead people in a matrix organization – tact and diplomacy are essential attributes
o Strong, demonstrable Customer focus with strong analytical capabilities
o An effective communicator and negotiator, the candidate will also have good presentation skills and the ability to facilitate/manage business/technical meetings
o Ability to work under pressure and demonstrably action orientated
o ITIL Services management methodology
o Flexible attitude towards working hours, be prepared to travel in other World Areas if required
The company will only employ those who are legally authorized to work in the United States for this position. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Relocation benefits are not available for this position.
About Process Systems and Solutions
Emerson’s Process System’s and Solutions business provides automation technology and consulting services to allow process manufacturers to make the most of their operations while reducing costs and minimizing safety and environmental risks. Today, our control systems run more than 10,000 plants in 135 countries around the world. Our customers rely on us to solve their toughest challenges, and it’s a commitment we take very seriously.
We’re seeking high-impact people, true innovators at the core, whose ideas can change the world. If you’re looking for a company that recognizes and rewards your abilities, provides global opportunities to advance your career, and fosters an environment to learn and develop, Emerson may be for you. Consider joining our team of more than 7,000 Process Systems and Solutions employees across the globe.
Equal Opportunity Employer
Process Systems and Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation or sexual orientation, genetic information, disability or protected Veteran status.
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