SERVICE DESK SUPPORT ANALYST (for Financial Institution)

JOB SUMMARY

Provides phone support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors problems to ensure a timely resolution.

JOB LOCATION

Stamford, CT.  Very close to public transportation.

JOB HOURS

8 Hr shift M-F between 7am – 7pm.

Professional Skills

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  Experience working within a Financial Institution providing support for trading desks and multi-markets. [Preferred]
  
  
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  Strong experience with active directory. [Preferred]
  
  
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  Knowledge of market data apps (Bloomberg and Reuters). [Preferred]
  
  
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  Basic IT troubleshooting skills.
  
  
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  Experience working within a fast paced high pressure environment.
  
  
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  Experience in a high call volume technical environment.
  
  
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  Good communication skills.

INTERPERSONAL SKILLS

·         Punctuality [very important]

·         Team Player

·         Self Driven

·         Customer Facing Skills

·         Reliability

·         Flexibility

·         Eagerness To Learn

No relocation.

Candidates within 1 hour or less commuting distance preferred.

ABOUT THE COMPANY

Computer Network Solutions, Inc. (CNS), a Managed Service Provider, is an independent systems integration and service company.  We build, maintain, and monitor multi-location systems and networks, to serve the remote managed service needs of the small-to-medium business (SMB) marketplace.  We specialize in providing 24x7 /365 performance and security monitoring, providing real time event correlation, alerts, on site, remote and forensic remediation, escalation and reporting.

Computer Network Solutions, LLC.

11 Commercial Street, Plainview, NY  11803

For more information, visit http://www.computerNS.com

To apply, send resume and cover letter to:

zdunn@computerns.com or sdurham@computerns.com