ABOUT US

At Munich Re America we recognize that talented, innovative people are the driving force behind our success. Our employees are among the most experienced and professional in the industry, and our company culture encourages and supports leadership and the achievement of shared goals that bring out the best in our people.

Founded in 1917, Munich Re America is one of the largest reinsurers in the United States, with statutory surplus over $4 billion, $17.4 billion in high-quality assets, and $3.6 billion in annual gross premium writings. Munich Re America has earned the A+ (Superior) financial strength rating from A.M. Best Company-that's among the highest in the industry. Over 1,200 employees serve our clients from our Princeton, New Jersey campus and 8 branch offices located in major cities throughout the United States.

But the numbers tell just part of our story. As a member of the Munich Re Group, Munich Re America offers clients the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance organization.

We have a wonderful story to tell and a bright future-full of the challenges, successes and rewards that motivated people seek. If your passion is to do exceptional things, and you are looking for a company that values your contributions, promotes personal growth and rewards performance with opportunities for skill development and career advancement, then join our team at Munich Re America.
Service Desk Technical Specialist

•Record, track, and resolve 1st,2nd, and some 3rd level technical problems for MRAm customers in accordance with Service Desk OLAs/SLA
•Answer Service desk calls and email requests in alignment to stated SLAs.
•Solve COT (i.e., commercially off the shelf) product issues and questions for our customers especially MS Office
•Fulfill customer request for IT services such as request for software/applications.
•Distribute software via software distribution tools and assure accuracy of deployment. Meet deployment SLAs of customers and of operational areas and project teams
•Produce required reports and escalate critical issues to IT management in an expedient and consistent manner.
•Perform operational monitoring and technical administration of a Data (i.e. WAL, LAN) and Voice Networks (PBX, Voice Mail)
•Assist customers with Remote Access issues, and resolve technical issues for both physical and logical VPN issues, inclusive of Securid.
•Align with Global processes for Service desk delivery and perform problem/incident and knowledge base management.
•Participate in enhancing Service Desk support processes and models to improve service level agreements.
•Will participate with DR recoveries of Network, PBX environment, and support all DR services as required.
•Participate in the creating of procedures and ensure compliance to them.
•Support issues pertaining to the introduction of new systems or technologies as required.
•The Service Desk analyst will provide normal and off-hour support as required.


Requirements:

•5-7 years of experience involved in Customer Services dealing with IT services for large corporation 1000+ customers
•5-7 years of experiences with Infrastructure services such as Windows Operating systems, Networks such as Data and Voice (LAN, WAN,PBX, VPN technologies)
•3-5 years experience with COTs, software especially Windows Office or like products.
•2- 5 years experience with Service Desk systems such as Remedy or HP Service Manager.
•Demonstrated abilities in effective problem determination and problem resolution practices.
•Experience with ITIL disciplines is desirable.
•Involvement with Software distribution is desirable.
•Proven ability to manage multiple, concurrent projects.
•Excellent interpersonal, customer service, written and oral skills are a must. Ability to communicate at all levels of management.
•Excellent analytical and organizational skills.




To apply online, please use the following link:
Apply To Munich Reinsurance America, Inc.

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