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Service Dispatcher

EMCOR
Job description
Service Dispatcher

Trautman & Shreve

About Us:

Trautman & Shreve is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Trautman & Shreve is a Colorado-based mechanical contracting and engineering firm. For more than half a century, we built a strong reputation in maintaining the highest standards of achievement with unparalleled quality workmanship within the construction industry.

Job Title: -- Service Dispatcher

Job Summary: -- Maintain the Service Technicians’ daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are received. Maintain the On Call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers apprised as to company schedule and requested lead times. Provide Accounting Dept. with maintenance contract billing information. Prepare service invoices and timecards for processing.

Essential Duties and Responsibilities: --

  • Receive incoming customer phone calls. Respond to any messages left overnight.
  • Schedule and coordinate all service calls as calls are received.
  • Create dispatch ticket for each service call.
  • Dispatch Service Technicians, one call at a time – from home to first call.
  • Debrief Service Technicians after completion of each call.
  • Maintain the dispatch board / schedule.
  • Forecast workload for 2 to 3 days out.
  • Contact customers with a “Parts Pending” status as parts are received for scheduling.
  • Follow up on all pending / recommended work with customer utilizing the pending work log.
  • Assist Service Manager with marketing issues as directed.
  • Order parts for special orders.
  • Maintain customer files as information is received from installation (extended warranties, equipment info, new customers, etc.).
  • Prepare service contract proposals for new customers.

Qualifications: --

  • Advanced customer service skills.
  • Ability to multi-task, excellent organizational skills.
  • Geographical knowledge of service area or map-reading skills.
  • Knowledge of industry is recommended.
  • Computer skills.
  • High School diploma or general education degree (GED).
  • Two years related experience and/or training in customer service, dispatching, or project management, or equivalent combination of education and experience.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled




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EMCOR Careers
EMCOR Group, Inc. (NYSE: EME) is a Fortune 500 company and a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services.

A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by its planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environments This includes electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems---in virtually every sector of the economy and for a diverse range of businesses, organizations and government. EMCOR represents a rare combination of broad reach with local execution, combining the strength of an industry leader with the knowledge and care of 170 locations.
EMCOR Careers
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