Ø  Support and develop service operations, CSI, gross profit and expense controls in keeping with ethical business practices to return a bottom line net profit and exceed departmental budget expectations. 

Include but are not limited to:

Ø  Hire, train, motivate, counsel and monitor the performance of all service department staff.

Ø  Train the service sales staff to promote customer satisfaction

Ø  Generate and continually strive to increase labor sales.

Ø  Set individual and total shop sales objectives.

Ø  Hire and train service advisors.

Ø  Maintain daily sales and production records as prescribed by dealership management.

Ø  Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells.

Ø  Create and control budgets for personnel and other expenses normally administered by service management.

Ø  Ensuring that the department meets all financial goals.

Ø  Ensuring that the department adheres to all company-established and legal guidelines 

Ø  Understands and keeps abreast of and complies with federal, state and local regulations that may affect parts sales.

Ø  Ability to work in a fast paced high volume department.

Ø  Maintains a professional appearance and attitude. 

Ø  ADP Experience

Ø  Experience managing 20+ employees

Ø  5-10+ years experience

Education:

Ø  College degree or equivalent experience