Summary:   Directs and coordinates the activities of the Service Department to obtain optimum efficiency and economy of operations, superior customer service and optimal profits.  The Service Manager is accountable for the financial and operational Service Department results.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with the General Service Manager and Branch VP  to plan and develop organizational policies and goals


• Supervise Field Dispatcher, Shop Forman, and different levels of service maintenance personnel


• Evaluate training and staffing needs and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws


• Conduct and/or oversee annual performance evaluations with department employees


• Identify and meet staffing needs


• Direct and coordinate methods of improvement to service in the present market while developing new markets to obtain a competitive position


• Develop a means for measuring customer service; Assess managers and mechanic's ability to provide customer service in a timely manner


• Develop and maintain ongoing positive key customer relationships


• Create and analyze department budgets, financial statements and business plans, identifying opportunities and creating plans to streamline and reduce cost while increasing efficiency


• Actively review operating reports with managers and administrative personnel to determine needed changes in programs or operations as required; Execute changes to optimize results


• Must Develop and maintain a strong relationship with all manufacturers representatives


• Work with the Branch VP and General Service Manager in creating and defining support packages


• Responsible for ensuring that the branch is in compliance with all safety codes including keeping updated on all regulations and codes, creating policies that comply with codes and communicating the policies to employees

QUALIFICATIONS: 

High School diploma or equivalent required; plus 5-10 years related manufacturer and/or distributor experience.  Bachelor's Degree (B.A.) from a four-year college/university or military training a plus.