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Service Supervisor - Sonderhof...


Job Summary

Elgin, IL
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Service Supervisor - Sonderhoff/Henkel

About the Job


Henkel Adhesive Technologies is a worldwide leader in bonding, sealing and surface treatments - thanks to our ambitious people. We create unique value for our clients and our technologies can be found in many objects touching our lives every day. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

Overview\: Sonderhoff USA Corporation, a northwestern suburban manufacturing company that supplies polymer sealing materials, engineering and services, is currently seeking a fulltime team member to fulfill the position of Service Technician. This position will have multi-tasking functions in the areas of Service, Contract Work, Training and supporting Material Production. This is a hands-on position that requires proficiency and/or willingness to be trained in chemistry-based knowledge of our products – polyurethane and silicone based chemicals. Targeted users for the application of sealing, potting, and gluing products are for the following industries\: automotive, filter, electrical enclosures, packaging, electronics, appliances, and lighting. The customer base and applications demand technical expertise in order to develop tailor made solutions which are superior to other manufacturing options. Sonderhoff USA, an ISO 9001\:2015 certified organization, provides a single source of materials, contract gasketing service, machine services, and machine spare parts. In addition, we offer in house training (FIP Workshops) and machine sales for customers to easily progress from prototype to full scale production.



What we offer

Primary individual, responsible for all Service-related topics, under the guidance and direction of management.
Develop and provide guidance to a team of service technicians covering North America [Canada, United States, Mexico] with the goal to establish a profitable business unit within the organization.
Supervise, coordinate and perform customer service activities involving assessment of technical machine issues, machine repair, installing new and used Sonderhoff Engineering dispensing machines, training the staff of the customer with regard to operation and maintenance of machines and proper reporting and documenting.
Supervise, coordinate and perform maintenance, sampling of gasketing application work, production and customer trainings in house and at customers site, including reporting and documenting.
Supervise, coordinate and conduct quality control for sampling gasketing application work, foam in place gasket machine applications, production and customer sampling reports.
Supervise, coordinate and assist in directing customer service and sales activities involving technical machine issues and training.
Perform and/ or assist in the Production Department as the need arises.
Perform and/ or assist in the detailed documentation of actions performed for specific projects. This includes creating Powerpoint presentations and procedures according to company’s CI.
Note\: The listed job description provides a general overview of the position, but does not solely limit the actual job duties that the position may require. An actual job description will be provided to the successful candidate.


Who we are looking for

Mechanical degree (A.S. or B.S.), or a related field
Experience in ISO 9001 and GHS standards are desired
Must have a strong experience in a similar mechanical/technical related role
Experience in performing quality audits and functions
Minimum of 3-5 years’ experience in a similar role and job function
Critical thinking. Cause and effect analysis will be essential to this position
Process improvement
The ideal candidate should also have relative experience in the specialty chemical manufacturing industries, such as Adhesives, Paint, Coatings, particularly in quality related topics in these fields
Proficient in Microsoft Word, Excel, and Outlook and Powerpoint are required
Ability to read/interpret blueprints desired
Ability to understand electrical drawings desired
Ability to program CNC equipment designed
Understands G, M, F, R codes
Organization. Frequently and accurately work on several tasks at the same time within assigned deadlines
We are seeking someone who is flexible, reliable, trustworthy, and team-oriented that would be good fit in our small, but growing team.
Compensation\: Benefits include PPO health (medical and dental), life insurance, and paid vacation timeoff. Salary will commensurate with experience relative to our industry.
Henkel is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status and other legally protected characteristics.
Apply online if this sounds like your next challenge. Refer to the job ID mentioned above and get one step closer to starting your new job at Henkel.
Discover our winning culture\: www.henkel-northamerica.com/careers/jobs-and-application


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