Providing service in a timely response while troubleshooting, repairing and maintaining customer office equipment to the highest possible efficiency within a designated territory. Normally reports to a Field Service Manager.

• On-site maintenance and repair of copier and multi-functional products in an efficient and cost effective manner.
• Ensure a high level of customer satisfaction.
• Maintain current technical knowledge.
• Maintain and manage a territory of customers.
• Maintain proper parts inventory in vehicle.
• Maintain and complete accurate record keeping and processing of paperwork.
• Maintain all company issued tools, computers, phones, etc.
• Use diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures.
• Attend meetings as necessary or required.
• Meet Global performance benchmarks.
• Attend in-house or off-site training as directed.
• Requires valid driver’s license, clean driving record and minimum levels of auto insurance.
• Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.


• High School Diploma or GED equivalent.
• Minimum of 2 years of direct related experience. Xerox, Sharp or Rioch experience desired.

• Manual lifting up to 50 pounds.
• Intermediate computer skills including Microsoft Office Products and internet
• Strong electro/mechanical skills or equivalent experience.
• Strong communication skills, organizational skills, and time management.
• Attentive to details.
• Critical thinking skills to assist in problem solving.
• Strong Teamwork and customer relations skills.
• Able to handle more than one responsibility at a time.
• Independent work skills and able to work under deadlines.

Apply Here