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Service Technician (Union)


Job Summary

Johnson Controls
Oak Brook, IL
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Service Technician (Union)

About the Job

What you will do

A Service Technician is a
troubleshooter and service expert.  Alleviates concerns the customer may
have regarding fire lift safety systems.  Advises customers and the
customer care center of the status of systems and processes inspections.


How you will do it

  • Service Technicians receive service calls from Service Resource
    Center, including a brief description of equipment/system

  • Contact customer representative and ascertain equipment/systems

  • Diagnose problems and perform service and repairs on electronic fire
    alarm systems and other related building system products at customer

  • Follow prescribed troubleshooting procedures and refer to technical
    manuals, part manuals, change notices and bulletins, modification notices,
    etc. to repair equipment. 

  • Service, troubleshoot and install many different manufacturers’ Fire
    & Life Safety systems including SimplexGrinnell.  

  • Read and interpret blueprints, diagrams, submittals, specifications
    software/systems, programs, schematics and operational product

  • Exhibit effective customer service skills by consistently
    communicating with the district staff and customers to ensure customer

  • Complete Service Acknowledgements with proper coding through
    communication devices such as smart phones and laptop computers. 
    Obtain customer signature upon completed service call assignment. 

  • Participate in a scheduled On-call rotation.

  • Perform other duties as assigned. 

How you will do


  •  5-7 years documented experience in low
    voltage electrical systems, including Fire/Life Safety systems, Access
    Control, Nurse Call, and Paging systems.

  • Experience in reading and interpreting
    blueprints, submittals, and operational/product manuals.

  • Knowledge of test equipment, multi-meter,
    digital analyzer, and commissioning devices.

  • High School Diploma or equivalent

  • Ability to follow verbal and written

  • Capable of performing physical labor to
    include carrying and moving equipment and tools up to 50-70 lbs.

  • Able to work in unusual and sometimes
    difficult position such as climbing ladders, scaffolding and high lift
    equipment up to 40 feet, working within ducts, crawl spaces, above
    ceilings, etc.

  • Ability to work flexible hours including
    weekends to meet customer requirements.

  • Overnight travel may be required.

  • Demonstrate a high level of customer service.

  • Maintain truck inventory to ensure timely
    response to customer needs.

  • Ability to adhere to, implement, and follow
    safety guidelines and procedures at all times.

  • Strong organizational skills, positive
    attitude, and an ability to learn quickly.

  • Possess a valid driver’s license and driving
    record that meets company requirements.

  • Able to pass a pre-employment background and
    drug test.

  • Retain any licenses that are required by
    National, State and Local codes.

  • Completion of SimplexGrinnell Basic Fire Alarm
    & 4100ES training within 12 months


  • NICET certification desired.

Johnson Controls
is an equal employment opportunity and affirmative action employer and all
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, protected veteran status,
status as a qualified individual with a disability, or any other characteristic
protected by law. For more information, please view EEO is the Law. If you are an individual with
a disability and you require an accommodation during the application process,
please visit www.johnsoncontrols.com/tomorrowneedsyou.


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