Fidelity National Information Services, Inc. (NYSE:FIS) is a leading provider of core financial institution processing, card issuer and transaction processing services, mortgage loan processing and related information products and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 35 of the top 50 global banks, including nine of the top ten. Nearly 50 percent of all U.S. residential mortgages are processed using FIS software. Headquartered in Jacksonville, Florida, FIS maintains a strong global presence, serving over 7,800 financial institutions and over 100,000 retailers in more than 60 countries worldwide.

Shift Lead - Computer Operations

The Hours for this position is 12AM-8:30AM HST
 
Summary:  Responsible for leading the day-to-day item processing activities for assigned shift according to shift requirements; operates item processing equipment and performs related tasks as required; Performs other related duties as assigned.
Essential Duties and Responsibilities:
·          Assists management with the coordination and direction of associates to ensure operational expectations are met.
·          Receives and prepares physical documents for delivery to the sorting department.
·          Performs online reject-repair using a CRT and physical documents.
·          Identifies cause of and correct out-of-balance transactions.
·          Researches and resolves adjustment entries.
·          Prepares cash letters.
·          Prepares reports and documents for delivery to the customer.
·          Verifies Inclearings and POD block totals created.
·          Extracts, balances and transmits files for posting.
·          Contacts customer to resolve work quality issues or processing problems.
·          Backs up the sorter, print, and statement rendition operations.
·          Provides workflow direction in the absence of a manager.
·          Occasionally monitors workflow to ensure that all work is received, processed and deadlines are met.
·          Provides routine statistical reporting on department SLAs, objectives, and goals.
·          Provides task/routine training on operational procedures.
·          Provides input to performance reviews.
·          Performs other related duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Complexity of Work:  Semi-routine; majority of work covered by established procedures.
Education:  High school diploma or GED.
Experience:1-3 years experience operating item processing equipment or performing balance and/or transit statement rendering activities, including 1-3 years experience as lead item processing clerk; or equivalent combination of education and experience.
Knowledge, Skills, and Abilities:
·          Knowledge of the jobs of the employees to be lead
·          Knowledge of impact of own organization unit's work on other organizational units
·          Knowledge of procedures for processing bank transactions
·          Ability to schedule work for others
·          Ability to evaluate performance capabilities of subordinates
·          Ability to coach/counsel subordinates for development or corrective discipline
·          Ability to monitor or regulate the activities of subordinates
·          Ability to communicate effectively verbally and in writing
·          Ability to establish and maintain effective working relationships with employees, clients and public
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel objects, tools or controls, frequently talk or hear, reach with hands and arms and occasionally required to stand, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include: close vision.
 


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