Software Engineer (Support) - Java Development/Enterprise Software Implemenation

(Less than 4 years experience)

ISCS seeks a Software Support Engineer to join some of the insurance industry's brightest minds in supporting an advanced Web-based property and casualty insurance automation software solution. You will be responsible for driving customer’s technical issues to resolution collaborating across the Professional Services teams and R&D.

ISCS has a 15-year history developing software solutions for the P&C insurance market. We also have a history of introducing new technologies to the insurance industry. We are a small company with a significantly market-relevant product in a strong industry poised to replace old technology, a secure revenue stream, and a quickly growing sales pipeline. We offer an excellent, supportive work environment and superior industry benefits. We have extremely low turnover.

Across the economy, many industries are struggling. Projects are on hold and layoffs are happening due to declining sales and overstretched finances. In insurance, however, demand remains strong. Everyone must keep cars and homes insured. Doctors and lawyers still require professional liability coverage, and businesses need their operations, products, building and professionals insured. More important, ISCS’s target customer’s business is growing. We have customers coming to us looking to further automate their business and expand into new markets and lines of business.

To support ISCS’s success, we need to expand our customer support team. The ideal candidate will be an engineer with experience in another software support team, has problem-solving/analytical skills and a positive, professional attitude. If you are an experienced software support engineer seeking a company that’s gaining market share though superior technology and customer management—we’re the one!

Overall responsibility

Support Engineers work with ISCS customers to investigate and resolve software implementation problems on ISCS software products, field and define requests for new functionality, and serve as liaisons between ISCS and customers. Candidates should be self-starters who enjoy being challenged and must be comfortable interacting with customer staff.

Note: This is not for system administrators or IT technical support specialists. Java development experience required.

Key areas of responsibility

• Answer software support questions, and work closely with the rest of the support team to resolve issues quickly and efficiently; work with the other members of the Professional Services team, R&D and management
• Troubleshoot customer software issues and follow through to completion, while ensuring a high level of customer satisfaction and product quality
• Create workaround procedures when necessary
• Keep your technical skills and product knowledge sharp via ongoing training
• Coordinate multiple priorities and demonstrate initiative in initiating and completing projects
• Work with the ISCS research and development team to fix problems and convey solutions to the customer
• Assist in training new support engineers to continually improve our world-class support team

Qualifications

• Experience providing technical support of commercial web-based applications

• Strong sense of customer service
• Minimum 1-2 years of technical application support experience
• Excellent communication, interpersonal, and organizational skills
• Required technical skills: Java, Tomcat, Windows and/or Linux, SQL, at least one major database (Oracle, SQLServer, or MySQL), Scripting languages, Software development tools and methodologies
• Preferred technical skills: Velocity, Eclipse IDE
• Ability to work well while under pressure and within strict deadlines
• Works well independently, and/or with minimal supervision, but also is a team player
• Insurance industry knowledge is a plus

Benefits

We recognize employees as our most valuable assets. ISCS offers competitive salaries, benefits packages and great career growth. All of our employees are provided:

Join our team and you'll be enjoying your future now!

Check out our website http://www.iscs.com /

ISCS is an Equal Opportunity Employer.

No recruiters please