Software Quality Assurance Engineer (SOA)

TeleTech has evolved into one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions.  TeleTech designs, implements and manages critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow and retain their customer base.  Our integrated global solutions are provided by 50,000 employees across 88 business process delivery centers in 19 countries (serving customers in 40 countries).
 
Our SQA will lead testing and verification of our new web applications.
A well qualified candidate should have the following:
 

  • Experience working with developers to integrate software components into a system to meet requirements

  • Experience working with developers, system engineers and data characterization teams to produce end to end functional tests for validating that a functionality has been successfully integrated

  • Testing data inputs and outputs including database validation

  • Experience with SQL

  • Experience writing automated test cases using Java, .NET, VP, JavaScript

  • Operational tests, i.e. test that reflect the operational use of the TU system

  • Performance tests that benchmark the systems stability and performance

  • Diagnose and troubleshoot system to resolve problems uncovered during test execution

  • Detailed documentation of test and results

  • Develop scripts to incorporate/replace test harness to automate test execution/analysis

  • Setup and Installation of components that will be tested


.


Apply