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Software Support - Customer Su...
Digisonics, a Houston-based, award-winning medical software provider is seeking experienced Customer Support personnel. The Customer Support Specialist’s primary responsibilities include providing remote assistance for clinical personnel and performing remote software installation or configuration. This senior technical support position requires 5+ years experience installing, configuring and supporting complex computer software applications in a healthcare/medical environment. Duties include remote system fault investigation, diagnosis and correction, provision of software suite remote installation and upgrade services. The Customer Support Specialist performs any combination of following duties to provide technical support to customers:
Support customer site personnel with installation and configuration of hardware, software, and
Maintain customer documentation in call management system.
DESIRED SKILLS & EXPERIENCE
Excellent communication skills, both verbal and written.
Motivated and capable of working independently with minimal supervision and as part of a team.