Job Summary
- Location
- Cleveland, OH 44115
- Industries
- Computer Software
- Job Type
- Full Time
- Employee
- Years of Experience
- 1+ to 2 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
Software Support Engineer
About the Job
About Urbancode:
Urbancode is a high growth software product company located in Cleveland, Ohio. Our product, AnthillPro, enables software development teams to automate their software build and deploy processes. We have over 300 customers including some of the leading companies in their fields such as: Intel, Ubisoft, Cisco, Expedia, Siemens, Wells Fargo, and many others. We provide a fast-paced environment and take pride in delivering solutions that solve our customers' problems in an innovative and creative fashion. We're not into creating "me-too" products. We've created our market segment in 2001 and have retained technological leadership ever since then. Our attitude and technical excellence enable us to consistently win against much larger competitors.
About the Job:
We're looking to expand our support team with an individual that is going to help our customers achieve success using our products. In this position, you will be working with technically savvy customers and be able to rely on the product's development and consulting teams for help with difficult queries. On a typical day, you will spend about a third of your time on the phone. This position requires creativity, great problem solving skills, exceptional communication skills, and a dedication to providing customer value.In order to fit into our environment, the individual we're looking for (candidate) will need to be self-motivated, able to think strategically, have great analytical and problem solving skills, and a strong desire to continually learn and expand their knowledge. We value these attributes and anyone that is going to "fit" will need to value them as well.
This is a job at a small company. You will have the opportunity to impact the performance of the company and reap the benefits. And because we (as a company) are helping shape our industry, there is a very real opportunity for personal impact.
Responsibilities:
Our support team is located in our office in Cleveland. Interaction with customers is via email, telephone, and/or WebEx. The Candidate will promptly respond to any incoming support requests. Support requests may require explaining functionality to an end-user, showing an end-user how to configure required behavior within our product, or diagnosing an error with the help of our development team. This is a great position for a person that likes to solve analytical problems and help other people.
Skills:
- experience with Windows including command line, windows services, and security
- experience with Linux/Unix including command line, init.d, and security
- knowledge of networking fundamentals including TCP/IP
- experience with ANT/Make/Maven/MSBuild a plus
- experience developing software a plus
- experience with Source Code Management (CVS, SVN, ClearCase, Perforce, etc) a plus
Benefits:
- Competitive Salary
- Generous vacation package
- Insurance including health, dental, and vision
- 401(k) with generous company matching
Please NO Agencies/third-parties, NO H1b's, and NO Corp to Corp
