EFI is the world leader in digital imaging and print management solutions for commercial and enterprise printing.

The successful candidate will be responsible for providing hotline phone support for our enterprise management software solution. This will include capturing all interactions in our issue tracking system as well as offering assistance in answering 'how-to' questions. This candidate will also have hands-on software experience with off-the-shelf software products such as Word, Excel, Outlook, Access, Internet Explorer and Firefox. This candidate will have solid written and verbal communication skills and logic skills as well as a positive attitude and a strong desire to learn and help customers.

Responsibilities

• Provide direct telephone and email support to our customers
• Understand and document customer reported issues and problems
• Document all customer interactions in our issue tracking system
• Assist in the contribution to and maintenance of our internal knowledge management tools
• Demonstrate a commitment to ongoing learning of the product and industry

Qualifications

• Experience in the printing & graphics arts industry, manufacturing or accounting
• Self-starter with a strong desire to learn and grow
• Courteous, professional and positive attitude
• Detail oriented
• Team oriented and customer focused

Education/Experience

• Associates degree or equivalent
• Experience in technical support of a software product

Required Skills

• Strong verbal and written communications skills
• Hands-on experience with Microsoft Word, Excel, Internet Explorer and Firefox 
• Strong listening skills with a sincere desire to solve problems
• Ability to understand and follow corporate processes and procedures

Desired Skills

• MS Access
• UNIX/Linux experience
• Report design experience in Crystal Reports
• Detailed knowledge of the print industry or manufacturing

Work Environment

• Due to increased growth, we are a fast-paced, energetic company where success is based upon teamwork and employee input.

EFI understands that from top management to more entry-level personnel, employees drive the success of the company.  To this end, EFI strives to provide a work environment that offers challenging and rewarding opportunities, while encouraging open communication, teamwork, and diversity.

Please apply at http://efi.hrdpt.com / or email your resume to careers@efi.com

No telephone calls, please

EEO employer