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Who we are as a company:
IKON Office Solutions, a Ricoh company, combines award-winning products with end-to-end professional services and support to deliver comprehensive, flexible solutions tailored to each organization's document management and workflow goals. At IKON, we are focused on meeting and exceeding the needs of today’s businesses, while offering talented professionals a rewarding, empowering career environment. This is reflected in our Core Values:
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Customer Centricity: Always putting our customers first.
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Competitiveness: Keeping our leadership edge by being nimble, flexible and responsive.
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Energized Teams: Recruiting and retaining world-class people with diverse backgrounds, and providing the training, tools and resources to succeed.
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Integrity: The foundation of who we are and what we stand for.
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Accountability: To be successful long term, we must be accountable to each other, our customers, our company and our communities.
You will be eligible for a comprehensive benefits package including:
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Medical/Dental/Vision care
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Retirement program
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Short and long-term disability insurance
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Paid time-off program
(vacation, holidays, and sick time)
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Wellness education
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Alternative work arrangements
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Tuition reimbursement
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Group auto and home insurance
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Employee Assistance/Work Life program which includes:
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Childcare and eldercare resources
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Mental and physical health and well-being
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Counseling services
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Solution Analyst - Professional Services
Baton Rouge, LA 70816
POSITION PROFILE
Provides technical delivery of Professional Services solutions. Provides support for customer training on PS solutions. Understands customer requirements and implements IKON-recommended enabler-based solutions. Responsible for resolving application, software and connectivity problems requiring on-site customer support and for interfacing directly with vendor support reps to isolate and solve technical issues.
JOB DUTIES AND RESPONSIBILITIES
Analyzes and documents customer technical requirements
At the direction of the Solutions Analyst Manager, develops or contributes to Statements of Work for solutions implementation with the Solutions Consultant, vendors and customers.
Develops and executes implementation plans for selected solution and coordinates with IKON, customer and third-party resources.
Understands customer requirements for support services; may recommend and deliver billable services as appropriate.
Diagnoses and resolves application, software and connectivity problems requiring on-site support from technical operations.
Partners with the Customer Services team to resolve problems and ensure customer satisfaction.
Delivers ongoing product training for IKON sales team and customers; attends required training sessions.
May assist sales team by providing technical support in sales presentations and customized demonstrations.
Responsible for ongoing personal skill development through the attainment of appropriate certifications and attendance at training.
Provides ongoing fee-based post-implementation support as required.
Performs daily administration of Professional Services system of record.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
College degree (computer science, information systems, engineering) or equivalent experience in a related field required.
Minimum of 1-2 years of related work experience including a demonstrated track record of success in technical sales support and/or industry related experience, 3 years preferred.
Proficiency in MS Office Suite required
MCSE, MCP, CDIA+ certifications preferred
Apply On-line
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