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Job Summary

Company
Brown-Forman Corporation
Location
Louisville, KY 40210
Industries
Food and Beverage Production
Job Type
Full Time
Employee
Job Reference Code
1301BR

Spanish Customer Service Specialist

About the Job

CUSTOMER SERVICE SPECIALIST/Spanish - Job Description:

 

TO APPLY: Please visit us at http://www.brown-forman.com/careers /
Please look for “Customer Service Specialist” in the keyword search field or for the requisition # "1301BR” in the autoreq search field.

 

**** Please only APPLY if you are local to KY and know Spanish ***

 

COMPANY:

Brown-Forman Corporation is an independent, publicly-traded producer and marketer of premium spirits, wines, and other adult beverages, including Jack Daniel’s Tennessee Whiskey, Finlandia Vodka, Southern Comfort, Fetzer Vineyard California Wines, Korbel California Champagnes, Sonoma-Cutrer Estate Bottled Wines, Tuaca, Chambord, and, Herradura and el Jimador Tequila.  For more information about Brown-Forman and our brands, please visit our website at www.brown-forman.com

BASIC FUNCTION
Primary liaison for coordination and timely SAP processing of customer
purchase orders and stock transport orders for assigned BFB markets.
Manages all order and invoice-related activities and is key communicator
between customers, production sites (BF-owned, contract bottlers and
contract manufacturing customers), foreign suppliers, outside
warehouses, shipping, logistics/transportation personnel, freight
forwarders, TSG, BFB Sales & Marketing, and Finance, Legal, Tax and
Credit to achieve the highest level of customer service. Effectively
balances distribution expenses consistent with BFB objectives, practices
and policies. Coordinates all new product/package/proof introductions
with customers.

RESPONSIBILITIES
Responsible for accurate, complete and timely processing of customer
orders for assigned markets. Determines correct customer codes, order
types, product codes and quantities. Identifies the proper sourcing
location for scheduling each shipment and/or consolidation.

Coordinates the inland and ocean transportation details with BF
Logistics Department, production facilities, and freight forwarders to
insure timely and economical delivery of customer orders.

Collects and prepares shipping documents and/or special Customs
documents, as needed, for clearance of orders in compliance with US and
foreign government regulations..

Works closely with POS department in consolidation of advertising
materials with spirit orders in support of in-market promotions.

Supports supply chain initiatives such as EDI of orders and bailment
inventory withdrawals, as well as prepaid freight and the automated
freight payment system.

Prepares proforma invoices for bank drafts, letters of credit or cash
advance customers, as well as those applying for import licenses.

Maintains direct communications with customers, field sales, production
sites, copackers, transportation/logistics, pricing, common processes,
external manufacturing, contract manufacturing customers, and
shipping/warehousing personnel to ensure highest levels of customer
service..

Solves problems related to current status of open orders, orders needing
to be expedited, or orders that may need to be traced while in transit.

Researches customer order discrepancies with warehouse or production
personnel via on-line discrepancy reporting and management system.

Performs shipment verification activities for designated warehouse
locations, if assigned

Coordinates the introduction of new products and/or package or proof
changes with customers in assigned markets.

Monitors product allocations versus quantities-ordered (using Allocation
Tracking program) to assure customers stay within established
guidelines.

Updates customer information profiles to include notes or regulatory
requirements, carrier routings, product specifications, special
instructions, etc.

Manages special assignments as required, such as ad hoc reporting.

Provides back-up for other department functions to maintain overall
department efficiency.

MUST REQUIREMENTS

Language Skills (Spanish)

Bachelor's degree in Business with 3 to 4 years general business
experience; or an Associate's Degree and 4 to 5 years experience with
knowledge of order entry, processing, and invoicing functions; or nine
years equivalent education/experience combination.

Position requires use of initiative, discretion, independent judgement
and problem-solving skills.

Ability to independently organize, manage, and complete assigned work
responsibilities within established deadlines in a team oriented, high-
volume, high stress environment.

Demonstrated oral and written communication skills with ability to
respond effectively and efficiently to inquiries.

Demonstrated process, analytical, problem solving, and mathematical
skills; ability to handle detailed information and ambiguous information
with a high degree of accuracy.

Demonstrated ability to quickly learn complicated processes such as,
international shipping practices, order/invoicing procedures, customers
clearance documentation requirements and terms of sale.

Ability to develop and maintain effective working relationships with all
levels of management, and with internal, and external customers and
contacts.

Knowledge of production operations and inventory management practices.

Working knowledge of SAP integrated software and effective utilization
of existing software programs, such as Microsoft Word, EXCEL, Notes and
Windows XP.

Ability to work overtime and/or re-schedule work hours to meet
departmental demands, as necessary.


PREFERRED REQUIREMENTS
MBA or related field

Working knowledge of SAP Sales and Distribution module.

Previous experience in order processing and management in the distilled
spirits or other consumer products industry.

Working knowledge of BF spirit product lines and manufacturing
processes.

Working knowledge of transportation modes, services, facilities,
equipment, claims, and rates.

Working knowledge of import and export documentation/customs
requirements.

Familiarity with foreign currencies, exchange rates and conversion
factors

Previous experience in order processing and invoicing in the distilled
spirits industry.


 

 

 
 

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Contact Information

Brown-Forman Corporation