Senior Specialist, Operations Finance
Job Purpose:
The Finance Specialist for Operations Services (OS) is responsible for analyzing the costs for Operations Services that includes, Call Operations; Customer Implementations; Web Operations and Fulfillment, Procurement and Facilities and making recommendations for enhanced efficiencies or cost reduction opportunities.
This person is also responsible for business planning activities across the Operations Services group through modeling and analytic development, process improvement, data management, budget management and reporting (including ad hoc reporting and analysis) and with coordinate closely with other groups such as FP&A to ensure the seamless execution of financial management within Healthways. Additionally, this position will be responsible for monitor and manage the call cost allocation and operational cost savings programs.
Job Responsibilities:
• Financial Management: Develop Operations Services budget (including Call Operations, Facilities, Fulfillment, Procurement, Implementation, and Web Operations). Review monthly forecasts and variance analysis against budget and previous forecasts in coordination with FP&A; participate in monthly/quarterly P&L reviews with appropriate parties; integrate all financial performance information and reviews with market financial services team and corporate finance. This would include detailed cost tracking, reporting and analysis.
• Call Operations: Responsible for call operations cost reconciliation process and communication; provide data/performance analysis to help drive performance improvement and business decisions, support contract negotiations.
• Ad Hoc Financial Analysis: As part of OS team develops proforma analysis and ad hoc reports as required. Oversee the financial aspects of pilots and special studies. Other ad hoc tasks related to internal customer (OS Leadership / Department owners / Market Finance Leadership) FP&A requests.
• Leadership and Management: Participate as senior member of the OS Team. Maintain high-level relationships with key individuals in Market Finance, FP&A and corporate finance teams. Recruit, develop and retain competent staff as needed to achieve responsibilities.
• Work with departmental leadership and provide the necessary financial support to produce timely and accurate forecasts, budgets, and strategic and capital plans in coordination with FP&A. Encourage and develop cost ownership.
• Create, develop and track meaningful metrics and other means of measuring the effectiveness and efficiency of operations (scorecards / benchmarking / dashboards) and working with OS Leadership / Department owners on solutions and improved results.
• Developing and executing controlled and efficient financial processes and procedures.
• Participate in the development and maintenance of the company's internal cost transfer process in coordination with FP&A.
• Provide the finance support necessary to the company's cost saving program.
Company Info:
For three decades, Healthways has been dedicated to improving the human condition. Each year, we learn more and do more for the millions of individuals who count on us to make a difference in their health and well-being. Healthways is a global provider of solutions that help employers, health plans and government agencies enhance business performance and reduce healthcare costs. Our mission is to create a healthier world, one person at a time.
Here at Healthways as we continue to make the world a healthier place, we have also created an environment where people choose to do their best work. Our unique culture thrives on mission-driven individuals who exude a high sense of energy and passion in everything that they do. Collaboration and teamwork are an essential part of everyday life for Colleagues who trust and depend on one another to achieve the highest degree of collective success. We are an organization that strives to recruit the best and the brightest individuals who take pride in the statement "I work for Healthways."
Qualifications:
• 8-10 years of progressive financial and cost reporting experience. healthcare experience preferred.
• Bachelor's degree required with a concentration in finance, accounting, economics or other related financial/analytical field; Masters degree preferred, CPA a plus.
• Demonstrated project management skills coordinating efforts among various departments and staff levels.
• Excellent procedure development, process improvement and implementation skills.
• Ability to manage multiple priorities and process information into meaningful financial analysis and concise presentations to management.
• Strong analytical and communication skills to achieve a high level of customer service.
• Previous contract experience (e.g. development, negotiation, maintenance, reconciliation, reporting).
• Experience with the development of budgets and financial reporting.
• Ability to create and implement business strategies and processes.
• Detail-oriented, self-starter who is assertive and disciplined.
• High degree of proficiency in MS Office-Excel, PowerPoint, Access, etc.
• Systems experience with Oracle Accounting and SAP BPC is preferred.
• Demonstrated people management skills, with emphasis on management, training, and development of entry level and established technical and professional staff.
• Ability to travel as business needs require.
