Specialist, Product Support/Repair (Sterile Processing Technician)

CareFusion Corporation, a wholly owned subsidiary of Cardinal Health (NYSE:CAH), is expected to become a public company with the planned spinoff of the clinical and medical products businesses of Cardinal Health. The global company serves the health care industry with products and services that help hospitals measurably improve the safety and quality of healthcare. CareFusion develops market-leading technologies including Alaris® IV pumps, Pyxis® automated dispensing and patient identification systems, AVEA and Pulmonetic Systems™ ventilation and respiratory products, ChloraPrep® for infection prevention and MedMined™ services for infection surveillance, neurological monitoring and diagnostic products, V. Mueller® surgical instruments and an extensive line of products that support interventional medicine.

CareFusion employs more than 15,000 people across its global operations. The company has applied to have its shares of common stock listed on the New York Stock Exchange under the ticker symbol "CFN." More information may be found at www.carefusion.com .

JOB TITLE: Specialist, Product Support/Repair (Sterile Processing Technician)



Every day at CareFusion, we work to improve patient care. By combining clinically proven products and services with actionable intelligence, we're helping to solve some of healthcare's most difficult challenges. Join us.



Function: Customer Service, Technical

Family: Prod Supp/Repair - Field & Dep





What Prod Supp/Repair - Field & Dep contributes to CareFusion

What Product Support/Repair-Field and Depot contributes to CareFusion Product Support/Repair-Field and Depot is responsible for troubleshooting technical problems, diagnosing, analyzing and/or repairing products.






What is expected of you and others at this level in Customer Service, Technical for functional success

• Communicates effectively with customers; listens to customers' needs and takes immediate action to meet them.


• Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.


• Proactively develops and maintains technical knowledge in specialized area(s), remaining up-to-date on current trends and best practices;


• Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.


• Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes immediate action to close gaps identified.

Accountabilities in this role

In this role you will be responsible for the daily processing and management of surgical instruments including: instrument inspection, preventative maintenance and repair/replacement processing; instrument & set reassembly; instrument set transport and retrieval; and inventory maintenance.  They will provide strong customer service support while having extensive OR exposure for coordination and problem solving.



Qualifications

• BS or BA in Bus Admin, Communications or Computer Science or at least 6 years of related work experience
  
  
  • Excellent organizational, communication, and customer service skills 
  
  
  • Adaptable & flexible to work hours. 
  
  
  • Working knowledge of Microsoft Office
  
  
  • Previous customer service experiences
  
  
  • Posses problem solving capabilities
  
  
  • Good interpersonal skills
  
  
  • Good verbal and written communications skills (English)
  
  
  • Self Motivated, able to work independently with little or no supervision
  
  
  • Able to work standing
  
  
  • Preferred
    
    
    • Bachelors Degree in Biology, Marketing or Communication
    
    
    • Knowledge of surgical instruments, sterile processing, instrument management, and OR logistics and scheduling 
    
    
    • Knowledge of  the Operating Room or Medical experience

Additional Information:

• Travel Percentage: 5%