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Sprinkler Service Technician I...


Job Summary

Johnson Controls
Helena, MT
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Sprinkler Service Technician IV - Billings/Mile City Area

About the Job

What you will do

Position will be based around Billings/Mile City Area

  • Receive service calls from Service Resource Center,
    including a brief description of equipment/system malfunctions.

  • Contact customer representative and ascertain
    equipment/systems problems.

  • Perform service and repairs on sprinkler systems for
    commercial, industrial and residential applications. These include but are not
    limited to wet (steel, copper, and CPVC0, dry, pre-action, deluge and fire

  • Follow prescribed troubleshooting procedures and
    refer to technical manuals, part manuals, change notices and bulletins,
    medication notices, etc. in order to diagnose and repair equipment.

  • Read and interpret blueprints, diagrams, submittals,
    specifications software/systems, programs, schematics and operational product

  • Exhibit effective customer service skills by
    consistently communicating with the district staff and customers to ensure
    complete customer satisfaction.

  • Electronically complete Service Acknowledgements
    with proper coding and obtain customer’s signature

  • Participate in a scheduled on-call

  • Perform other duties as

What we look for


  • 5+ years of documents experience in Fire Sprinkler/Suppression

  • Experience in reading and interpreting blueprints, submittals, and
    operational/product manuals.

  • High school diploma or equivalent required.

  • Ability to follow verbal and written instructions.

  • Capable of performing physical labor to include carrying and moving
    equipment and tools up to 50-70 lbs.

  • Able to work in unusual and sometimes difficult position such as climbing
    ladders, scaffolding and high lift equipment up to 40 feet, working within
    ducts, crawl spaces, above ceilings, etc.

  • Ability to work flexible hours including weekends to meet customer
    requirements. Will require 75% or more Travel covering Eastern Montana and Northern Wyoming.

  • Able to participate in an on call rotation schedule.

  • Overnight travel will be required.

  • Demonstrate a high level of customer service.,

  • Maintain truck inventory to ensure timely response to customer needs.

  • Ability to adhere to, implement, and follow safety guidelines and procedures
    at all times.

  • Strong organizational skills, positive attitude, and an ability to learn

  • Possess a valid driver’s license and driving record that meets company

  • Able to pass a pre-employment background and drug test.

  • Must possess and retain current State of Montana Fire Protection License or
    Journeyman License valid in other States transferrable to Montana.

  • NICET Level II desired.

Johnson Controls is an equal
employment opportunity and affirmative action employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, age, protected veteran status, status as
a qualified individual with a disability, or any other characteristic protected
by law. For more information, please view EEO is the Law. If you are an individual with a
disability and you require an accommodation during the application process,
please visit www.johnsoncontrols.com/tomorrowneedsyou.


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