Job Purpose:

Service wireless customers by helping them select products and services from the Sprint/Nextel Family of Wireless devises. Handle customer care and service issues with a "red carpet" mentality, recommend accessories and upgrade customers into new handsets.

Duties:

* Welcome customers by greeting them; offering them assistance and determining the customers wireless communication needs through detailed neads analysis.

* Directs customers by escorting them to phones and accessories; suggesting items.

* Advises customers by providing information on products.

* Helps customer make selections by building customer confidence; offering suggestions and opinions.

* Service customers with damaged or broken Handsets.

* Documents sale by creating or updating customer profile records.

* Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.

* Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

* Call on existing and new customers regarding the benefits of the Sprint/Nextel Family of wireless devices.

* Contributes to team effort by accomplishing related results as needed.

* Requires working Sataurdays and Sundays.

Skills/Qualifications:

Listening, Customer Service, Meeting Sales Goals, Selling to Customer Needs, Product Knowledge, People Skills, Energy Level, Dependability, General Math Skills, Verbal Communication, Job Knowledge.