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Sr. Advocate / Access Navigato...


Job Summary

Austin, TX
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Sr. Advocate / Access Navigator - Austin, TX - PS4429

About the Job


Your Talent. Our Vision. At Amerigroup, a proud member of the Anthem, Inc. family of companies focused on serving Medicaid, Medicare and uninsured individuals, it's a powerful combination. It's the foundation upon which we're creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve.

Sr. Advocate / Access Navigator - Austin, Texas

This position is responsible for member retention by leading the resolution of member assistance needed in acquiring Provider Services. Serve as a liaison/mediator between member, the provider and Plan, Provide support and education to the member on the importance in having a PCP and educating on Amerigroup support in finding Providers for members. The primary responsibility of this position is tied to the Operational Excellence Model and the position will be known to find PAR providers for members who are availability, work with all Provider Relations Teams in resolving Provider availability network issues which may include coordination of a SCA and working with HCMS for authorization entry.

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.


Requires an AA/AS; 3+ years of experience in a social or health related service-oriented industry; or any combination of education and experience, which would provide an equivalent background. Excellent written and verbal communication skills. Ability to adapt to change in a fast paced environment.


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