Over 100,000 employees, in over 60 countries - continuously working toward a common goal...to sustain Honeywell as the innovative leader in the advancement of security awareness.  Looking for a team committed to success, than make Honeywell your employer of choice!

As an Sr. Customer Service Representative, you are commissioned to become a product expert.  Assessing the needs of our internal and external customers is our model.  Security Solutions has a diverse customer base that would necessitate providing a variety of services - therefore, requiring a flexible persona.  This is definitely an opportunity for someone with a servitude character.

ADI is a leading $2.1B global wholesale distributor of security and low-voltage products sold through its 200+ sales locations, and is a key growth business for the Honeywell Security Group. ADI offers a broad range of products in Intrusion, Fire, CCTV, Wire & Structured Cable, Access Control, Residential & Commercial A/V, Telephony and Tools. 

As a Sr. Customer Service Representative, you would assume the following responsibilities:

Maintaining and tracking all vendor warranty, return & repair procedures for the US, Canada and Puerto Rico field operations. This would require the incumbent to have a comprehensive knowledge of ADI internal return/repair procedures. You would  be required to interact with our internal vendor relations group and field personnel as well as vendors whenever changes to procedures are implemented or new vendors are brought on board. As a Senior Customer Service Representative, you will also assume the responsibility for monitoring and tracking the data entry of procedures in each vendor's record, collectings input from branch operations team and vendor relations group to ensure data accuracy resulting in the proper processing of customer returns & repairs, and proofreading for spelling, grammatical, layout and initiating appropriate changes as required.



You will also the additional responsibility of providing general administrative support for national return center and branch operations functions to include the compiling of procedural changes/updates and miscellaneous administrative tasks, handling confidential and non-routine information, typing and designing general correspondence, charts, tables, graphs and PowerPoint designs, assisting managers in the compilation of reports pertaining to return/repair statistics and productivity metrics, and serving as a back-up to the customer service group in the Louisville, Kentucky national return center.

Basic Qualifications:

Minimum of 5 years Customer Service experience

Minimum of 5 years Excel, Microsoft Word, PowerPoint and Access experience

10-25% travel may be required

Additional Qualifications:

Strong verbal, written, organizational, problem solving and analytical skills required

Knowledge of office procedures

Ability to work independently, multi-task and manage projects with a team mentality also required

Honeywell is an Equal Opportunity Employer