Job Summary
- Company
- NWP Services Corporation
- Location
- Irvine, CA 92614
- Industries
- Real Estate/Property Management
- Job Type
- Full Time
- Employee
- Years of Experience
- 5+ to 7 Years
- Education Level
- High School or equivalent
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- PSR - Austin
Sr. Customer Service Representative/Property Services
About the Job
NWP Services Corporation is an industry leader in providing billing, payment, and utility management services to the multi-family housing industry. We deliver solutions to our customers that reduce their expenses, improve their collections, create operational efficiencies at all levels of their organization, improve their ability to compete, and motivate their residents to conserve water and energy.
We're seeking an individual with senior-level customer service experience to be a Property Service Representative (a.k.a. "PSR") to work in our Irvine, CA office. The PSR will provide world class support & professionalism to property level customers by assisting them in maintaining a successful utility billing program.
The essential functions of the PSR will be to:
- Professionally support a specific group of assigned clients at both the property and portfolio levels.
- Obtain current utility bills and resident data for assigned properties on a monthly basis.
- Generate training materials that will match the needs of each property.
- Keep the appropriate internal contacts abreast of the status of each property and alert them to any possible property/system wide issues.
- Provide follow up/support to all departments on property level issues.
- Perform primary job responsibilities with moderate supervision, needing manager to assist with problem-solving and trouble-shooting issues.
- Responsible for assigned property level unit penetration management.
Interested candidates should possess:
- Strong customer service experience
- Strong & professional verbal & written communication
- Strong phone skills
- Strong presentation skills in order to train clients as needed
- Self-starter attitude
- Initiative & effective time management skills
- Strong relationship building skills that enable long-term growth and opportunity
- Ability to understand and communicate customer needs and expectations
- Ability to effectively plan and prioritize work assignments.
- Ability to manage and complete multiple tasks/projects within deadlines.
- Strong analytical and problem solving skills in order to develop creative solutions to unique customer problems
- Computer skills, MS Office: Excel, Word, Outlook
- Detail-oriented & dependable
Interested candidates may either apply online via Monster or send resumes along with salary expectations to: hr@nwpsc.com or via fax: (949) 253-3234.
NWP is a Equal Opportunity Employer
For more information about our excellent company, please visit our website at www.nwpsc.com.
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Contact Information
NWP Services Corporation
Fax: 949-253-3234
