This role will service internal customers. The successful candidate will be providing first-level support to users by researching and answering questions; resolving problems; providing resources throughout all departments of the company.

Overview

• Improves system performance by identifying problems; recommending changes and executing improvements.

• Provides answers to employees by identifying  problems; researching answers; guiding client through corrective steps. (help desk)

• Improves references by writing and maintaining documentation.

• Accommodates employees by recommending devices and techniques.

• Avoids legal challenges by monitoring compliance with service agreements.

• Updates job knowledge by participating in educational opportunities; maintaining personal networks.

• Accomplishes information systems and organization mission by completing related tasks as needed and in urgent fashion.

Skills/Qualifications

• Problem Solving, Help Desk Experience, Phone Skills, Customer Service, Training, Verbal Communication, Coaching, Documentation Skills, Network Troubleshooting, Networking Knowledge, Product Knowledge and IT Budget Management.

• System setup and configuration of servers (including installation of operating systems and 3rd party applications)

• Support and maintenance of Microsoft network infrastructure including PC’s, switches, wireless access points, routers, and firewalls.

• Administration of Microsoft Exchange environment

• Support and maintenance of MAC infrastructure for design/creative teams.

• Administration and maintenance of existing IT infrastructure monitoring tools.

• Assist in identifying and improving the reliability, security, effectiveness, in the IT environment.  Short term and long term vision.

• Contribute to problem resolution by giving hands-on support to resolve IT operational issues.

• Assist existing IT staff in the management and resolution of IT problem tickets.

• Availability 24/7 for IT support.

Job Requirements

• Strong working knowledge of MAC environment

• College or university degree in the field of computer science and/or 3 -5 years equivalent work experience.

• This position must possess effective and professional work ethics and habits.

• Responsible for project deliverables: on-time and meeting requirements and quality expectations

• Quality-oriented team member who desires a challenging role with a growing organization

• Strong written and oral communication and relationship skills.

• Strong documentation skills.

• Strong customer service skills and the ability to work well under pressure.

• Strong multitasking abilities and problem solving skills.

• 2-4 years experience with configuring, administering, and maintaining LAN/WAN solutions within medium to large sized environments (internet connection)

• Strong knowledge of network concepts including TCP/IP and Routing.

• 2-4 years experience with configuring, administering, and maintaining Windows and Unix servers

• Strong SQL and Oracle database skills

• Strong Windows 2003 Server and Active Directory Management skills.

• Strong hands-on Exchange 2003 skills.  (remote access)

• VoIP Administration