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Sr. Help Desk Associate

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jobsummary
  • Location:
    Oak Ridge, TN 37830
  • Job Status/Type:
    Full Time, Employee
  • Job Category:
    IT/Software Development

Sr. Help Desk Associate

 

The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry devices and Deltek applications. This is a shift work position requiring some flexibility in work hours.

 

Required:

• Hardware/software troubleshooting experience.

• US Citizenship

• High school diploma or GED.

• 6 months of computer support in a technical call center environment.

• Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.

• Demonstrated customer awareness, strong written and verbal communication skills.

• Provide excellent customer service.

• Experience in desktop support, IT concepts, and help desk software.

• Proven ability to think and troubleshoot logically, and act decisively in critical situations.

• Experience with Microsoft Office Products, Internet Explorer, and Windows.

• May be some travel

 

 Preferred Software and Hardware Experience:

• Minimum 2 years experience computer hardware/software support

• Technical certifications such as A+, MCP, MCSE, CCNA

• Windows XP, Windows 7, IE 6 and IE 8, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2007 Suite), strong Microsoft Outlook skills, remote access, Deltek Costpoint, Blackberry support

• Account administration, password reset experience.



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