Job Summary
- Company
- Makita U.S.A., Inc
- Location
- La Mirada, CA 90638
- Industries
- Consumer Packaged Goods Manufacturing
- Job Type
- Full Time
- Employee
- Years of Experience
- 5+ to 7 Years
- Education Level
- Bachelor's Degree
- Career Level
- Manager (Manager/Supervisor of Staff)
- Job Reference Code
- ccg-21101-10831
Sr Manager, Customer Service/Call Center - drive high profile initiative, lead team to new level
About the Job
In this newly created role you will have the opportunity to make a significant impact on our organization as you drive a highly visible initiative to take our customer service program to the next level. Your mission will be to assess our current customer service operations and recommend and implement processes and tools to improve staff performance, enhance efficiencies, and move us toward eCommerce. The successes you achieve here in our western regional customer support center may be utilized by our other call centers. You'll join a high profile brand whose commitment to quality and performance has earned us a strong reputation within the professional contractor community.
To be a good fit for this opportunity you will have experience managing a call center in a consumer goods environment, preferably related to manufacturing and/or distribution. The ideal candidate will have a track record of developing and managing improvement projects, including staff development and process/system implementation. You'll need a general understanding of EDI, and a background in eCommerce would be a strong plus. We're looking for a professional with a firm but fair approach to leadership and maintaining strong morale, and the ability to influence and motivate others.
Makita is a worldwide leader in the professional power tool industry. Over the past 85 years we've built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita USA has been bringing Makita's best-in-class engineering advantage to professional power tool users in America since 1970.
IMPORTANT: HOW TO APPLY:
We want you to be as selective as we are! For a detailed 'insider's view' of this position and to submit your resume online, please visit the following URL:
http://makitausa.jobinfo.com/description.lasso?adid=21101
If the link does not work, simply copy the complete URL and paste it into your browser's address line.
PLEASE RESPECT OUR RECRUITMENT PROCESS. DO NOT USE ANY OTHER METHOD TO APPLY OR CLICK ANY OTHER BUTTONS. Thank you for your attention to this detail.
Additional keywords: Customer Service and call center
To be a good fit for this opportunity you will have experience managing a call center in a consumer goods environment, preferably related to manufacturing and/or distribution. The ideal candidate will have a track record of developing and managing improvement projects, including staff development and process/system implementation. You'll need a general understanding of EDI, and a background in eCommerce would be a strong plus. We're looking for a professional with a firm but fair approach to leadership and maintaining strong morale, and the ability to influence and motivate others.
Makita is a worldwide leader in the professional power tool industry. Over the past 85 years we've built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita USA has been bringing Makita's best-in-class engineering advantage to professional power tool users in America since 1970.
IMPORTANT: HOW TO APPLY:
We want you to be as selective as we are! For a detailed 'insider's view' of this position and to submit your resume online, please visit the following URL:
http://makitausa.jobinfo.com/description.lasso?adid=21101
If the link does not work, simply copy the complete URL and paste it into your browser's address line.
PLEASE RESPECT OUR RECRUITMENT PROCESS. DO NOT USE ANY OTHER METHOD TO APPLY OR CLICK ANY OTHER BUTTONS. Thank you for your attention to this detail.
Additional keywords: Customer Service and call center
