Sr. Medical Office Coordinator

Coordinate the day-to-day activities of a multi-faceted medical and/or surgical practice to ensure a smoothly functioning office and good patient relations. Resolve patient problems, third party issues, or refer patients to appropriate resources. Serve as resource in team environment. Adapt to changes in technology and software to ensure efficient office practice. May serve in lead capacity to orient, train, and direct new medical office coordinators or other office staff.

Coordinate a multi-faceted, high volume medical and/or surgical practice. Serve as liaison for physician practice to department administration, clinical management, and hospital services. Assist patients, patients' families, referring physicians, and third party carriers to resolve patient related issues. Triage patient calls and medical issues. Answer patient medical questions where appropriate and determine if physician/nurse response is required. Schedule patients for laboratory tests, medical examinations, procedures, and admissions. Resolve any schedule conflicts. Use automated records systems to access, enter, and edit patient information. Relay information to patients regarding preparation for laboratory tests, examinations, and procedures. Assure all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing. Utilize knowledge of physician(s)' practice and requirements of third party payors to provide appropriate documentation to assure authorization/certification for medical services. Demonstrate awareness of limitations of institutional resources, and seek to maximize physician scheduling within this context. Proactively seek to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).

Maintain familiarity with various types of medical insurance to explain these plans. Assist physician(s) in monitoring signing of operative notes, discharge summaries, and clinic notes. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Obtain pre-certifications as required by patients' health care insurers or managed care providers. Assist patients or family members with completion of medical insurance forms. Arrange or assist in arranging patient transportation. Assist in formatting and preparation of manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms. Maintain calendar, schedules appointments and meeting rooms. Operate personal computer to access e-mail, electronic calendars, and other basic office support software. Perform other duties as required.

Qualifications: High School Diploma or GED required. Three years progressively responsible medical office experience required. Additional education may be substituted for up to one year of experience. Medical terminology required. Intermediate computer and proofreading skills required. Final applicant for this position may be required to complete skills assessments appropriate to position description.

We offer a comprehensive salary program and excellent benefits including tuition remission/grant, in a smoke/drug free workplace.  The Johns Hopkins University is an equal opportunity/affirmative action employer committed to recruiting, supporting, and fostering a diverse community of outstanding faculty, staff, and students.  All applicants who share this goal are encouraged to apply.  EOE/AA/D/V.    For a complete job description, please search our website for requisition # 40506 and apply on-line at http://jobs.jhu.edu