Job Title:  Sr. Product Manager

Department:  Marketing

SUMMARY

This position has direct ownership for the design and development of key elements of the scanner software product portfolio, and leads customer-driven product development efforts.  Candidate will be responsible for creating and transforming marketing or business requirements into impactful product features and services, and overseeing and managing the development and delivery into the marketplace.  In-market feature performance, post-launch improvements, future product enhancements and new product ideation are also areas of focus for this position.

Particular areas of focus for this position are:

-      Scanner applications for the doctor and labs

-      Website applications to support scanner and impression services

-      Other doctor and lab applications to support product needs

-      Customer and lab business processes as related to the scanner and scanner services to simplify as well as enable scalability

ESSENTIAL DUTIES AND RESPONSIBILITIES 

·     Develop a deep understanding of scanner customers (Dentists, Orthodontists, office staff, dental labs, distributors, etc.) through primary and secondary research, market visits and close sales relationships.  Identify customer needs and opportunities.  Incorporate this understanding into customer requirements that are consistent with the long term customer experience and portfolio vision.  Communicate and leverage this knowledge with cross-functional teams to assure understanding and buy-in.

·     Develop  a strategic vision for the future of the scanner software experience.  Support this with roadmaps and priorities for user interface and business process changes – both small and large in scope – that express both evolutionary and revolutionary improvements.  Work with the Invisalign User Experience Product Manager to develop an integrated vision and transition plan (as appropriate) for Invisalign and Scanner user interface changes.

·     Build business cases which encompass multi-year revenue projections, COGS estimates, market objectives, and strategic objectives (as relevant).  Lead cross-functional team members to develop, socialize, and create buy-in of the business justification and solutions that will address the customer needs and opportunities. 

·     Develop marketing requirements that define viable and impactful user interface and customer facing business process requirements that support the product and service needs of the customer base. 

·     Lead cross-functional teams in creating detailed product requirements and use cases, as well as user experience requirements to ensure customer needs are met.  Understand and work to contain cost and timing impacts.

·     Lead cross-functional teams (clinical, manufacturing, finance, etc.) to ensure that requirements are captured to enable the organization to adequately support the order to ship process.

·     Work closely with cross functional teams within the organization – including R&D, IT, clinical, and manufacturing to drive product requirements through design, development, testing and launch. 

·     Lead the validation and improvement of product requirements through user experience reviews, user acceptance testing, pilot management, and other research as appropriate. Validate that the product going to market is meeting the requirements, can be supported throughout the order to ship process, and is expected to achieve the anticipated impact. 

·     Work closely with cross functional teams and marketing partners on the commercialization of product launches.  Work with Professional Education, clinical, legal/regulatory, customer marketing, customer care, and sales teams to deliver best-in-class product improvement launches.

·     Lead the development and improvement of best practices as related to the Product Management role and Global Innovation Team.

·     For assigned products /features:  develop m and monitor on-going health, adoption metrics,  feature usage, and other relevant metrics; collect internal and external feedback; investigate, prioritize, and implement improvements and enhancements to maintain and/or increase benefits of product; work with international counterparts to determine international product development / release plans; determine product phase-out plans as appropriate.

·     Other duties as assigned.

Additional responsibilities:

Other duties may be assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·     Requires proven track record of setting product and feature introduction plans including realistic milestones, dates and expected results as well as delivering results according to the plans

·     Requires experience in identifying user needs and requirements for software user interface and business process needs

·     Requires strong track-record in leadership of teams and projects – including formulation of strategic and tactical plans

·      Experience in medical device or dental product development with a software component a plus

·     Ability and desire to work on both a strategic and tactical level with attention to detail a must.

·     Requires a self-starter, able to work in a fast pace environment with the ability to manage and deliver multiple projects.

·     Excellent communication and organization skills a must.

·     Ability to work well in a team (marketing and cross-functional) environment a must.

Strong project management skills required.

EDUCATION and/or EXPERIENCE

·     BS or BA required, MBA a plus.

·     A minimum of 5 -7 years working in customer centric product development organizations with demonstrated successful launches.

PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

·         Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus.

·          Work Environment: The noise level and temperature in the work environment is usually moderate.

WORK SCHEDULE / HOURS

Regular business hours