OCLC Online Computer Library Center, Inc. is a nonprofit, membership, computer library service and research organization dedicated to the public purposes of furthering access to the world's information and reducing information costs. Tens of thousands of libraries around the world use OCLC services to locate, acquire, catalog, lend and preserve library materials. We are currently seeking candidates for the position of Senior Product Support Specialist in our Dublin, Ohio headquarters office.

• Communicate with customers to achieve resolution to any reported issues.
• Manage all incoming customer issues to ensure that they are all being moved forward
• Change look and feel of customer sites, requiring knowledge of HTML and Javascript
• Identify issues which need to be raised to a developer and describe the requirements for implementation.
• Writes product requirements and implements or directs implementation of service and enhancements. Works with appropriate areas to ensure requirements for service are described and met at the enterprise level.
• Works closely with staff in development and marketing to ensure smooth integration of product enhancements.  Works with the rest of the support team and development team to resolve critical issues. Transitions open issues into problem reports and requirements for product enhancements.
• Assists with development of communication and roll-out plans for products; provides training and support directly to customers as needed.
• Coordinates customer feedback to validate new features.

• Minimum 2 years of experience with HTML and javascript
• Minimum 2 years of experience with advanced technical support
• Knowledge of Linux / Unix administration and bash shell scripting
• Familiarity with XML, Java, SQL, Python.
• Must have excellent written communication skills and ability to clearly summarize, document and communicate complex results.

TO APPLY:  Either apply through this website or go to our website at www.oclc.jobs, select Job #1794, and build a personal profile by uploading your Word-formatted resume.