As a Sr. Program Manager for direct response sales programs with LiveOps, you will play a vital role on our unique and progressive call center operations team. We are the leader in the virtual contact center market, utilizing a nationwide network of over 20,000 work-from-home agents, and with us you'll help push innovation in this changing industry. You'll drive new ideas to peak program performance, and we'll value your forward-thinking and creative approach. We are a profitable and growing company, and much of our success is due to the work done by our team to keep our direct response clients happy by producing superior sales results. This is a high profile role where you'll take ownership of programs for a competitive and growing market where your successes will be recognized and rewarded.

As a Sr. Program Manager, working out of your home office anywhere in the U.S., you will be responsible for managing full lifecycle call center programs. Working very closely with our account management team, your mission will be to gather program requirements, coordinate and manage the agent certification process, contribute to agent scripts, oversee program implementation, analyze results, and make program changes to improve performance. You'll also be responsible for driving results and exceeding client performance expectations for assigned soft offer telephone sales programs. Many of your programs will be competing head-to-head vs. other outsourcers and success will be measured by winning these tests and gaining market share. Key to these responsibilities will be your previous experience managing sales, customer acquisition or soft offer programs in a call center environment. Solid analytical prowess, written and oral communication skills, and the ability to multi-task in a fast paced environment will be critical as these skills will allow you to successfully drive initiatives to the required results. As a senior member of the team, you will also have management responsibilities thus any experience you have managing a team will be useful. Take this opportunity to make an impact on not only a company, but an entire industry, helping push the envelope of call center operations with LiveOps!

About LiveOps:

LiveOps (www.liveops.com) is revolutionizing the world of work, starting with the virtual call center. Our company has a world-class management team that includes leaders from eBay, Genesys, Salesforce.com, Siebel and Tellme - and an amazing and enthusiastic engineering team that includes original founders and engineers from Netscape/Mosaic, AOL, eBay and Microsoft. We have built the most advanced on-demand call center platform anywhere to help companies make their existing call centers more virtual. We are based in the heart of the San Francisco Bay Area’s Silicon Valley, and over a third of our employee workforce is based outside the home office.

We've not only established the future of distributed work, we've made it a reality today. LiveOps has been consistently growing revenue rapidly and is led by Maynard Webb, one of the top visionaries in Silicon Valley. Come join the most innovative call center company in the industry and be part of a world class team.

We are financially and strategically backed by Benchmark, CMEA and Menlo Ventures. We have been profitable since 2006 with a solid financial track record, and on a sound growth path.

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